Senior Key Account Manager (human)

YOUR MISSION & CHALLENGE - Own and manage strategic relationships with our most important enterprise customers - Serve as the primary point of contact for executive stakeholders at the C-level and VP level - Independently lead renewal, upsell, and account expansion initiatives - Develop and grow customer relationships through a structured, long-term account strategy - Identify opportunities to increase customer value, adoption, and revenue growth - Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams - Drive customer satisfaction, retention, and long-term partnership success - Analyze customer needs and develop tailored growth and success strategies - Take ownership of Net Revenue Retention (NRR) and portfolio growth targets - Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions WHAT WE'RE LOOKING FOR - 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments - Proven experience managing and growing strategic enterprise accounts - Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores - Excellent stakeholder management skills with experience engaging executive decision-makers - Strong cross-functional collaboration capabilities and project management skills - Experience working with customer success methodologies, customer health frameworks, and account planning processes - Data-driven approach to portfolio management and customer growth strategies - Strong commercial mindset with a track record of identifying and executing expansion opportunities - Ability to balance relationship management with revenue responsibility