Contractor

The primary purpose of this role is to- - Provide product support to customers via the telephone and/or Internet (e.g., instant message, email) - Track and document inbound support requests and ensure proper notation of customer problems or issues. - Assess nature of product or service issues and resolve support problems. - Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets. Skills – - Excellent verbal & written communication skills - Good analytical and problem-solving skills.