Senior Manager, Subscription Analytics

iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey. We are currently seeking an ambitious pace-setter to join our team as a Senior Manager, Subscription Analytics remotely in the US. iFIT is a global fitness technology company that connects members to world-class trainers, immersive content, and smart equipment. The Senior Manager, Subscription Analytics is a key analytical partner within the Subscriptions organization, owning the metrics, models, and instrumentation that explain the health of iFIT’s subscription business and the in-app behavior that drives it. This role defines and governs the app event tracking strategy, builds funnel, engagement, and cohort analyses across the member journey, and connects product behavior to subscription, churn, and revenue outcomes. If you are a data-driven analytical leader who thrives on translating complex behavioral signals into strategic decisions, we want to hear from you. ROLE COMMITMENTS - Own the measurement and forecast of app-only subscriber balance against annual subscriber and revenue targets, including funnel analytics from install and trial start through paid conversion and renewal. - Drive ARPU improvement by making monetization data self-serve across payment opportunities, refunds, onboarding flows, and saves. - Establish the engagement and retention foundation: cohort and lifecycle analyses, the leading indicators of retention and churn, and churn-propensity models. ESSENTIAL DUTIES AND RESPONSIBILITIES - Own the app analytics framework, including event taxonomy, tracking plans, and instrumentation standards, partnering with Product and Engineering to ensure data is accurate, complete, and consistent across iOS, Android, web, and connected equipment. - Build and maintain funnel analytics from install and trial start through paid conversion, activation, and renewal, identifying drop-off points and sizing the opportunity. - Analyze user engagement and behavior including feature adoption, engagement frequency, and content consumption, and identify the leading indicators of retention and churn. - Develop cohort, retention, and lifecycle analyses, and translate behavioral signals into churn-risk and propensity models that CRM can act on. - Design and analyze A/B tests and experiments with Product and Growth teams, defining success metrics, sample sizing, and readouts. - Monitor subscription, churn, and revenue performance against forecast, and maintain forecasting and retention models. - Build and maintain dashboards and self-serve reporting that give Product, Finance, and CRM a shared view of subscriber health. EDUCATION & EXPERIENCE Education and Basic Qualifications - Hands-on experience with product analytics tools such as Amplitude, Mixpanel, or similar, and event-level data in a warehouse such as Snowflake. - Proficiency in SQL and Excel or spreadsheet-based financial modeling. - Experience with subscription, revenue, or churn analytics in a B2C or DTC environment. - Ability to translate data findings into forecasts and variance explanations for non-technical stakeholders. - Strong cross-functional communication and collaboration skills. - Authorized to work in the United States without sponsorship. Preferred Qualifications - Experience with BI or reporting tools such as Tableau, Looker, or similar platforms. - Python or R proficiency for automation and advanced modeling. - Familiarity with billing or CRM systems. - Background in DTC subscription or e-commerce businesses. - Experience presenting data-driven analysis to senior leadership. DISCLAIMER Compensation may vary based on the job level, your geographic work location, position incentive plan, and exemption status. Although we currently may consider hiring in the states listed below, not all positions are available in all locations, and work in a particular state is not guaranteed. Current list of states where iFIT may consider hiring: AK, AL, AR, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WY. Subject to applicable state laws, your employment at iFIT is “at-will”. At-will employment means that you and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all. Pay Range: $115,000—$135,000 USD iFIT does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, veteran status or any other characteristic protected by law.