Data & Analytics Manager

At Blue Bottle, our mission is to connect the world to delicious coffee. From seed to cup, we elevate the craft of coffee in everything we do. We strive to build a better tomorrow by investing in what matters: a sustainable future for our people, the company, and our planet. About the job Blue Bottle Coffee is seeking a curious, commercially minded analytics leader to join the U.S. Finance team. Reporting to the Head of Finance, you will turn our cafe, digital, and product data into the tools and insights our teams use to run and grow the business. Working closely with Cafe Operations, Digital & Product, and Engineering, you will build trusted data foundations and deliver a clear view of the business, our guests, and our products. This role is remote with a preference for candidates located in Pacific Time. Employees are required to be based within 50 miles of one of the following established Blue Bottle Coffee geographic locations: The San Francisco Bay Area, Sacramento, Los Angeles, San Diego, Boston, Chicago, Washington DC Metro, New York City Metro, Las Vegas You Will: Set the data and analytics roadmap, partnering with Engineering on infrastructure, KPI definitions, and a single source of truth. Drive the organization’s AI reporting and analytics agenda, using tools such as Claude to help management teams quickly analyze performance and act on insights. Lead guest analytics across the app, ordering, subscriptions, and loyalty, connecting digital and in-cafe behavior. Build dashboards and tools that help Cafe Operations track sales, traffic, labor, and speed of service. Partner with Digital & Product to design and evaluate A/B tests for features, offers, and personalization. Analyze menu mix, pricing, and launch performance to shape product decisions. Support planning, forecasting, and business cases with clear, data-driven recommendations for senior leaders. You Are: A hands-on analytics leader who enjoys turning data into decisions. An exceptional cross-functional partner, from cafe leaders to executives. A clear communicator who makes complex analysis simple. Highly organized, with meticulous attention to detail. Calm in ambiguity and able to create clarity across functions. Passionate about exceptional guest experiences. You Have: 6+ years in analytics, data science, or business intelligence, ideally in hospitality, retail, or food and beverage Expert SQL and experience with modern data and BI tools and ERP/Planning systems (e.g., Snowflake, dbt, Sigma or Tableau, Netsuite, Adaptive); Python or R a plus. Experience using AI tools such as Claude to speed up analysis, automate reporting, or make insights self-serve for business teams. Experience with POS, loyalty, or digital ordering data, and with experiment design. Strong commercial acumen and an understanding of P&L drivers. Excellent communication and influencing skills across functions and levels. A genuine passion for exceptional coffee, hospitality, and creating experiences that people love. A few benefits we offer: Comprehensive health, dental, and vision coverage for eligible employees starting on your first day Best-in-class coffee training and continuing education Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships) 401(k) plan Paid time off & paid volunteer hours 50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise Flexible spending account & commuter benefits Employee Assistance Program Additional benefits information At Blue Bottle Coffee, you’ll be a vital part of our guests’ experience and a crucial link in delivering the most delicious coffee we can find to every person who walks through our doors, be it in person or online. If you’re ready to bring beautiful and thoughtfully rendered experiences to life, please apply and join us. Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind in the hiring process or in the workplace. We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable religious accommodations to applicants/employees to allow them to practice their bona fide religious beliefs. To request an accommodation, contact your People Partner. We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create other conflicts of interest. We will consider employment-qualified applicants with arrest and conviction records. We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.