IT Network & Systems Manager

About the Role The IT Manager, Network & Systems leads the infrastructure and operational services that support Boulder Housing Partners’ staff, properties, and resident-facing technology. Reporting to the Director of Information Technology, this position is accountable for reliable service delivery, infrastructure lifecycle management, technical team development, and execution of Network & Systems projects. This is a hands-on management role with responsibility for enterprise networking, Microsoft cloud and identity services, endpoint management, telephony, service desk operations, backup and recovery, and property technology systems. The manager establishes clear operating standards, measures service performance, and builds team capacity through coaching, structured delegation, and ownership of services and projects. The Director of Information Technology establishes agency-wide IT strategy and governance direction. This manager translates that direction into operational controls, resource plans, and measurable results within Network & Systems. Working with IT peers and business stakeholders, the manager contributes to technology planning, portfolio prioritization, risk management, and continuous improvement. Success requires technical depth, sound judgment, and disciplined execution. The manager must balance daily service demands with planned improvements, communicate risks and tradeoffs clearly, and deliver sustainable solutions that support BHP’s mission. This is a full-time, onsite position based in Boulder, with regular travel to BHP properties. Technology environment: Enterprise infrastructure spanning Microsoft 365 and Azure cloud services; Entra ID identity and access management; Intune endpoint management; Teams Phone communications; Cisco Firepower network security; Ubiquiti UniFi networking and Protect video surveillance; physical access control systems; and Veeam backup and recovery. HIRING RANGE AND BENEFITS: $100,000 - $120,000/year DOQ Applications will be accepted through 11/16/2026. WHAT IT'S LIKE TO WORK WITH US: We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy: - Medical, dental, vision health plans. - Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans. - Paid life insurance. - Employee wellness program. - Select Summer Fridays off (if applicable) - Paid Long term disability - 13 paid holidays per year plus vacation and sick leave. - Excellent work-life programs, such as flexible schedules, training opportunities, and more. - For more info please click here. Essential Job Functions Team Leadership and Development - Supervise the Network & Systems team, including recruitment, onboarding, work assignments, performance evaluation, and professional development. - Establish clear responsibilities, performance expectations, and accountability for services, systems, and project deliverables. - Build technical and leadership capability through coaching, structured delegation, development plans, and progressive ownership of work. - Establish a consistent planning and review process to align team capacity with operational demands and approved priorities. - Strengthen escalation practices, cross-training, and knowledge transfer to reduce dependence on individual staff members and improve team resilience. IT Service Delivery and Operational Performance - Manage service desk and infrastructure operations using defined service targets, escalation procedures, and performance measures. - Monitor service demand, response and resolution performance, recurring incidents, and stakeholder feedback; use findings to guide improvements. - Lead major incident response within the assigned scope, coordinating technical resources, stakeholder communication, service restoration, and post-incident review. - Manage problem resolution through root cause analysis, corrective action, and verification that recurring issues have been addressed. - Improve service consistency through monitoring, standard operating procedures, knowledge management, and appropriate self-service capabilities. Infrastructure Architecture and Lifecycle Management - Lead the design, implementation, administration, and lifecycle management of BHP’s networks, Wi-Fi, firewalls, VPN, cloud infrastructure, identity services, endpoints, and telephony. - Establish and maintain infrastructure architecture, configuration standards, and technical documentation aligned with approved IT direction. - Manage resident-facing technology, including community Wi-Fi, video surveillance, and door access systems, in coordination with property operations and other stakeholders. - Develop capacity, maintenance, and replacement plans that address reliability, supportability, security, and total cost of ownership. - Coordinate Microsoft tenant configurations and shared controls with the Data & AI team and other IT stakeholders. - Evaluate infrastructure changes and technology investments for compatibility, operational impact, security, and long-term sustainability. Cybersecurity and Business Continuity - Implement the operational requirements of BHP’s cybersecurity framework within Network & Systems, including system hardening, patching, vulnerability remediation, monitoring, and incident response. - Maintain visibility into infrastructure security risks and remediation progress; escalate material exposures with recommended actions. - Manage backup and disaster recovery capabilities, including documented recovery procedures, restore testing, and recovery exercises against defined objectives. - Support security assessments and audits by providing evidence, coordinating remediation, and documenting closure of assigned findings. - Maintain operational readiness for outages, security incidents, and recovery events through current procedures and team training. Operational Governance and Risk Management - Develop and maintain infrastructure policies, standards, and operating procedures in alignment with agency-wide IT governance. - Ensure Network & Systems activities follow approved policies, delegated authority, and established control requirements. - Manage infrastructure changes through documented impact assessment, approval, scheduling, communication, implementation, and rollback planning. - Maintain accurate asset inventories, configuration records, runbooks, and service ownership documentation. - Identify, assess, and track operational risks; communicate potential impacts, mitigation options, and decisions requiring leadership attention. - Participate in IT intake, prioritization, and portfolio reviews, providing technical assessments, resource estimates, and dependency information. Project Planning and Delivery - Lead Network & Systems projects from initiation through implementation, operational transition, and closure using BHP’s project management framework. - Translate approved priorities into defined scope, deliverables, acceptance criteria, schedules, resource plans, and budgets. - Establish project roles, responsibilities, decision points, dependencies, and stakeholder communication expectations. - Maintain project plans, risk and issue records, status reports, and decision documentation appropriate to project complexity. - Monitor delivery against approved scope, schedule, and budget; communicate variances promptly and manage changes through established governance processes. - Coordinate internal staff, vendors, and business stakeholders to resolve dependencies and maintain progress. - Ensure operational transition includes documentation, support readiness, training, assigned ownership, and confirmation that acceptance criteria have been met. - Coach team members to plan and deliver projects using consistent standards and increasing levels of independence. Automation and Continuous Improvement - Identify and prioritize opportunities to improve reliability, reduce manual effort, and simplify operational processes. - Develop and maintain automation using PowerShell, Microsoft Graph, Power Automate, or other appropriate tools. - Ensure automation includes documentation, appropriate access controls, error handling, and assigned support ownership. - Retire obsolete systems and redundant processes through planned transitions that account for business impact and support requirements. - Measure improvement outcomes, including time saved, reduced incidents, improved service performance, and reduced operational risk. Vendor and Financial Management - Manage the operational performance of vendors, carriers, and service providers against agreed deliverables, service levels, and commitments. - Coordinate procurement, renewals, and contract requirements with the Director of Information Technology and appropriate BHP partners. - Contribute to Network & Systems budget development, lifecycle forecasts, and investment recommendations. - Monitor expenditures and approve purchases within delegated authority. - Evaluate technology options using business requirements, technical fit, risk, support needs, and total cost of ownership. Business Partnership and Technology Planning - Build productive relationships with departments and property teams to understand operational needs and service impacts. - Translate technical information into clear recommendations that explain costs, risks, tradeoffs, and expected outcomes. - Contribute to IT roadmaps by identifying infrastructure needs, service improvements, technical dependencies, and capacity constraints. - Coordinate with IT peers to ensure shared platforms and projects have clear ownership and aligned implementation plans. - Assess emerging technologies and recommend adoption when supported by a clear business need and sustainable operating model. Other: - Performs related duties as assigned to support departmental and organizational needs. - Regular, predictable attendance is an essential function of this position. - Demonstrates professionalism, integrity, and excellent customer service. - Supports BHP’s mission, values, and safety standards. Required Qualifications - Bachelor’s degree in computer science, information technology, or a related field, or an equivalent combination of education and relevant experience. - Seven or more years of progressively responsible IT infrastructure experience. - Two or more years supervising or formally leading technical staff, with demonstrated responsibility for performance, development, and work delivery. - Strong hands-on experience designing, administering, and supporting enterprise networks, including LAN/WAN, firewalls, VPN, and Wi-Fi across multiple sites. - Production experience administering Microsoft 365, Entra ID, Intune, and Azure. - Demonstrated experience implementing operational security controls, including system hardening, monitoring, vulnerability remediation, and incident response. - Experience developing and maintaining automation using PowerShell or comparable tools. - Experience designing, maintaining, and testing backup and disaster recovery capabilities. - Working knowledge of IT service management practices, including incident, problem, change, and knowledge management. - Demonstrated ability to lead projects through planning, execution, operational transition, and closure, including management of scope, schedule, resources, budget, risks, and stakeholder communication. - Experience implementing policies, technical standards, change controls, and operational documentation. - Experience managing vendor performance, contract requirements, and service commitments. - Ability to communicate technical recommendations, delivery status, and operational risks clearly to technical and nontechnical audiences. - Sound judgment, a strong service orientation, and the ability to prioritize competing demands during routine operations and critical incidents. - Valid driver’s license and ability to travel regularly to BHP properties. Desired Qualifications Leadership, Governance, and Project Management - Active Project Management Professional (PMP) certification or demonstrated progress toward certification. - Experience applying structured project management practices, including project charters, responsibility assignments, risk and issue management, status reporting, and project closure. - Experience contributing to technology roadmaps, portfolio prioritization, resource planning, and operational governance. - ITIL certification or experience establishing and improving IT service management processes. - Experience implementing CIS Controls, NIST Cybersecurity Framework, or comparable security practices, including assessment and remediation activities. - Experience leading changes to operating practices, including stakeholder engagement, staff adoption, and measurement of results. Technology - Experience managing large residential or multi-building Wi-Fi deployments; Ubiquiti UniFi experience preferred. - Experience managing video surveillance platforms across multiple properties, including UniFi Protect. - Experience administering and supporting physical access control systems. - Experience with point-to-point and multipoint wireless connectivity. - Experience with Cisco Firepower and cloud-delivered firewall management. - Experience with Teams Phone, VoIP services, and telecommunications carrier management. - Experience with Veeam Backup & Replication. Public Sector and Mission Alignment - Experience in government, affordable housing, or another mission-driven organization. - Familiarity with property operations and resident-facing technology services. - Familiarity with Yardi Voyager. Technical Certifications - Relevant Microsoft certifications, such as AZ-104, MS-102, or SC-300. - CCNA, CompTIA Security+, or other certifications relevant to the position’s responsibilities. Competencies Leadership and Accountability: Establishes clear expectations, assigns responsibilities, and holds self and others accountable for results. Provides constructive feedback, coaching, and development opportunities that strengthen team capabilities and encourage independent decision-making. Addresses performance concerns promptly and follows commitments through completion. Planning, Organization, and Results: Effectively prioritizes competing demands, manages time and resources, and translates objectives into actionable plans. Demonstrates initiative, attention to detail, and follow-through while maintaining accountability for deadlines, service quality, and project outcomes. Adjusts priorities as needed to achieve organizational goals. Analytical Thinking and Sound Judgment: Analyzes complex information, identifies patterns and root causes, and evaluates solutions based on technical requirements, business impact, security risks, and available resources. Exercises sound judgment, makes informed decisions, and recognizes when additional input or escalation is necessary. Communication, Collaboration, and Conflict Resolution: Communicates clearly, professionally, and effectively with employees, peers, leadership, residents, and vendors. Practices active listening, builds trust, and fosters productive working relationships across departments. Navigates difficult conversations constructively, addresses disagreements respectfully, and communicates technical information in understandable terms. Operational Excellence and Continuous Improvement: Demonstrates a commitment to reliable, efficient, and consistent service delivery. Follows established policies, procedures, and operational controls while identifying opportunities to improve processes, reduce inefficiencies, and strengthen service quality. Uses performance data, feedback, and lessons learned to implement and evaluate improvements. Adaptability, Initiative, and Professional Growth: Responds effectively to changing priorities, emerging challenges, and situations involving uncertainty. Demonstrates flexibility, resourcefulness, and a willingness to make decisions with incomplete information when appropriate. Seeks feedback, recognizes personal strengths and development opportunities, and continuously expands technical and leadership capabilities. Customer Service and Mission Alignment: Demonstrates professionalism, patience, empathy, and responsiveness when supporting employees, residents, and organizational stakeholders. Understands the impact of technology on BHP's operations and service delivery. Makes decisions that support organizational priorities, responsible resource management, and BHP's mission. Integrity, Professionalism, and Risk Awareness: Demonstrates honesty, discretion, confidentiality, and ethical judgment in all professional interactions. Consistently follows organizational policies, security requirements, and established standards. Proactively identifies potential risks, communicates concerns, and takes appropriate action to protect organizational resources, information, and operational continuity. Chain of Supervision (1) Title of Immediate Supervisor: Director of Information Technology (2) Title(s) of Positions Over Which This Position Has Direct Supervision: Lead Technical Support Analyst; Technical Support Analyst I Machines and Equipment Used in Work Include, but Are Not Limited to, the Following Frequently uses personal computers, network, server, and cloud management tools, and standard office equipment. Regularly uses hand tools, network and cable test equipment, and ladders for installation and troubleshooting. Uses a personal or agency vehicle to travel between BHP sites. Working Conditions Physical Demands: This position combines office work with field work at BHP properties. Requires the ability to lift and carry up to 50 pounds; climb ladders; bend, kneel, and reach to work in equipment rooms, ceilings, and outdoor locations; frequent hand/eye coordination to operate computers and equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees, residents, and vendors. Work Environment: Works in an office environment and in the field at BHP properties, including equipment rooms, building interiors, and outdoor areas in varying weather. Must be available for after-hours work as needed during outages, security incidents, and planned maintenance windows. The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.