Retail Store Associate (Investment Brokerage) - Penang Outlet

Role Overview As a Retail Store Associate at Moomoo Malaysia, you will play a vital frontline role in delivering exceptional customer service and supporting the day-to-day operations of our physical experiential stores. You’ll assist in customer onboarding, provide basic product and platform guidance, support in-store marketing initiatives, and collaborate with internal teams to ensure a seamless client experience. This role is ideal for someone looking to grow in the financial services sector with exposure to retail brokerage and wealth management. Key Responsibilities - Assist walk-in clients with account opening, platform setup, and app guidance. - Handle inquiries and escalate complex cases. - Educate clients on investment tools and platform features. - Support daily operations and compliance checks. - Manage documentation and backend onboarding. - Ensure client data confidentiality. - Help sales team with client acquisition and KPIs. - Follow up with leads, set appointments, and assist in in-store events. - Provide on-site support for marketing campaigns. - Help promote brand and community engagement activities. Requirements - Fresh graduated are encouraged to apply. Candidates with 1 -2 years’ experience in customer service, financial advisory, or retail experience would be added advantage. - Basic knowledge of financial markets, investment products, and brokerage platforms would be added advantage. - Good communication and interpersonal skills. - Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided). - Proficient in Malay; Mandarin or English is a plus. - Bumiputera candidates are encouraged to apply. - Willing to work rotating shifts, weekends, and public holidays. - CSMRL license and Unit Trust Consultant (UTC) registration preferred (company can sponsor if needed). - Strong customer-first mindset with a proactive attitude. Benefits We offer a comprehensive and holistic work experience and package as follows: - Basic Salary + Shift allowance - Monthly KPI Incentive + Monthly Travel - Yearly dental, optical & health check allowances - Convenient Access to Public Transport - Career Development Opportunities in the Financial Services Industry - Company Team Building & Bonding Activities - Free-Flow Pantry Snacks & Drinks - Dynamic, Multinational Working Environment Please note that only short-listed candidates will be contacted. Thank you.