VIP Support Manager

GoMining is looking for a VIP Support Manager to take care of our most valuable clients. You’ll own a portfolio of VIP accounts and be their go-to person at GoMining. Your job is to resolve their requests quickly, build long-term, trust-based relationships with them, and make sure every client gets a truly premium experience. Along with support, you’ll spot opportunities to offer clients additional GoMining products that fit their needs, and you’ll earn uncapped commission on every sale. If you’re client-oriented, enjoy working with people and want to grow in the fast-moving crypto industry, this role is for you. Responsibilities - Provide premium support to VIP clients: resolve their requests quickly and professionally via chat, messengers, email and calls. - Act as a personal manager for your client portfolio: build trust, understand each client’s needs and goals, and keep in regular touch. - Track client requests through to resolution and keep satisfaction consistently high. - Keep the CRM up to date by logging all interactions, requests and deals. - Analyze client behavior and suggest ways to increase engagement and LTV. - Identify upsell and cross-sell opportunities and offer clients relevant GoMining products, such as digital miners, hashrate and tokens. - Work closely with the marketing, product and development teams to pass on client feedback and improve the VIP experience. Requirements - 2+ years of experience in customer support, client service or account management, ideally with VIP or high-value clients (crypto, fintech or IT is a plus). - Excellent communication skills, diplomacy and a strong client-oriented mindset. - English at B2+ level (written and spoken). - Understanding of crypto, DeFi, NFT and mining, or the readiness to learn fast. - Experience with CRM systems and analytics tools. - The ability to work in a fast-paced environment, handle several clients in parallel and stay proactive. - Basic sales and negotiation skills, and comfort with offering products to clients. Nice to have - Experience working with VIP clients or HNW investors. - Sales or upselling experience. - Russian language. - Knowledge of additional languages (German, French, Spanish). - Experience in crypto exchanges, payment systems or DeFi products. Benefits - Fixed salary + uncapped commission on sales to your clients. - Unique loyalty program: receive corporate digital miners and earn passive income with no investment. - Learning support: courses, English classes and conferences (up to 100% reimbursement). - Work-life fit: remote work and flexible hours. For us, results matter most. - Paid time off: up to 28 vacation days, up to 15 sick days, plus local holidays. - Team retreats: company-sponsored stays at a villa in Turkey. - Recognition: “Employee of the Month” award, team events with wow prizes and structured performance reviews. - Career growth: real opportunities to grow into expert or top-management roles.