Customer Success Manager

ABOUT THE ROLE Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey, help enterprise customers realize value from AI, and bring customer insights directly to the product team. WHAT YOU'LL DO - Manage enterprise customers through onboarding, adoption, renewals, and upsells. - Spend significant time on customer calls, including discovery, use case matching, and driving product adoption. - Share customer feedback, bug reports, and feature requests with the product team and company leadership. - Partner with forward-deployed engineers to guide proof-of-concept customers toward paid adoption. - Connect customer business objectives with AI capabilities across a broad set of enterprise integrations. WHAT WE'RE LOOKING FOR - Five to seven years of customer success experience, including proactive customer management beyond reactive support. - Experience at an early-stage startup, ideally in the Seed to Series B range. - Background in horizontal AI products, with familiarity with AI and large language models. - Experience supporting both product-led growth and enterprise sales motions. - Comfort working with Slack, Jira, GitHub, and Confluence. - Consistent tenure across roles, with at least 18 months in most positions. COMPENSATION & BENEFITS Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available. LOCATION Hybrid, based in San Francisco, California. Atlanta, Georgia is also listed as a potential location.