Sales & Account Manager (ENG) (INTERNATIONAL LOGISTICS BACKGROUND)

The Sales & Account Manager is responsible for both acquiring new clients and managing existing accounts. Ideal candidates will have a strong background in the international logistics and exceptional communication skills, and a passion for delivering client success. Responsibilities - Quote domestic and international air shipments (primarily export, some import) - Access proprietary pricing system with multiple platforms to retrieve pricing - Apply markup percentages as instructed by management - Gather trucking costs, airline costs, and transfer costs for export shipments - Contact overseas agents/partners to obtain international pricing quotes - Compile complete pricing packages and send quotes to customers - Follow up with customers on submitted quotes - Coordinate with operations team once customer accepts quote and books shipment - Handle both air freight pricing (primary focus) with minimal ocean freight - Communicate with carriers to verify availability and pricing in specific regions (e.g., Kentucky) - Work with airlines such as American Airlines in Atlanta or Miami for shipment routing Requirements - Exceptional spoken and written English - Neutral or very minimal accent - Polished, professional phone presence - Proven sales experience - Proven appointment-setting and lead-conversion experience - Experience handling inbound and outbound calls - Experience following up and nurturing leads - Comfortable making outbound sales calls - Strong closing ability - Highly proactive and accountable - Able to work independently without constantly waiting for instructions - Customer service experience - CRM experience - Experience working toward measurable sales and conversion KPIs - Custom recruitment required for specialized freight forwarding background with experience in quoting domestic and international air shipments (export and import). - Candidate must have worked with a 3PL or freight forwarding company in the U.S. (e.g., Seiko, Pilot, Continental Freight Forwarding, AIT). System and Work Setup Requirements - A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues. - Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage - Headset/earphone with noise cancellation and webcam at 720p or higher resolution - A designated, quiet, and well-organized workspace free from distractions to facilitate focused work - Need to learn and work within Zenoti and any additional CRM/communications systems we implement. Benefits - Permanent remote work setup - Competitive starting rate paid in USD - Internet Allowance - HMO Insurance - Retirement Fund - Paid US holidays - Paid Vacation and Sick Leaves