Wire Transfer Lead Specialist

Location: 4910 Tiedeman Road, Brooklyn Ohio Hours: Monday - Friday: 10-7 Hybrid after Training: Office Location Tiedeman Road, Brooklyn, OH DESCRIPTION The Real Time Payments (RTP) & Wire Transfer Services team oversees the end-to-end processing, investigation, and scheduling of both domestic and international payments throughout Key’s network. This team collaborates with internal departments as well as external consumer and commercial clients to guarantee precise and prompt RTP and wire transactions using the Dovetail Payments Platform (EPP). This role involves collaborating within a sub-team in Real Time Payments (RTP) & Wire Transfer Services. Responsibilities include researching wire requests, updating internal partners and clients on the status of wire transactions, and processing electronic money transfers between banks through the Wire Operations systems. This role may also oversee the setup of recurring outgoing wire transfers, specifying both frequency (such as monthly) and dollar amount. ESSENTIAL JOB FUNCTIONS - Conduct research online and in repositories according to the terms of the Service Level Agreement (SLA). - Navigating with various payment channels, including OLDs and Hogan. - Ensure that client errors are minimized, and eliminate controllable losses as well as privacy breaches. - Answer customer service calls to inquire about Wire & RTP transactions and to initiate wire transactions. - Perform secondary review and release on Wire & RTP transactions potentially exceeding millions of dollars. - Make decisions on OFAC and high-risk transactions. - Identify and report suspicious activity with clients or internal partners. - Follow guidelines to identify and resolve routine issues. - Involves multiple responsibilities instead of a single defined role. - Performs all responsibilities competently with moderate to minimal supervision. - Other duties as assigned. REQUIRED QUALIFICATIONS - Over two years in a fast-paced, deadline-oriented role. - Understanding payment processing. - Capability to maintain a thorough understanding of Wire and RTP laws and regulations. - Follow internal procedures alongside relevant regulatory requirements. - Skilled navigating various systems and applications to address everyday problems. - Proven ability to understand and work with technology or systems. - Strong problem solving, analytical and communication skills. - Experience managing client-facing deliverables with SLA requirements. - Demonstrates a strong aptitude for quickly understanding new concepts and procedures. - Proven ability to prioritize commitments, assign tasks and follow up on assignments. - Proven service delivery excellence with “Best in Class” client focused service mindset. - Ability to remain flexible and effective in a fast-paced team environment. - Skilled in handling tasks and emails via a shared Outlook inbox. - Managing risk. PREFERRED QUALIFICATIONS - Minimum two years' payment processing experience. - Strong grasp of electronic payments processes. - Experience and proven compliance with Wire and RTP regulations. - Experience with Dovetail or comparable wire and RTP processing systems. - Familiar with various payment systems: HOGAN, OLDs, Dovetail, KeyView Deluxe, Quest. COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/01/2027

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