Medical Support Assistant

About the Position: This position is located at Naval Base Health Clinic Mayport. Salary negotiation may be available for those candidates who are new to Federal service. This is a Direct Hire Solicitation Major duties: Performs a full range of administrative medical support duties including patient appointment scheduling, rescheduling appointments for outpatients/inpatients with general specialty clinics and outside medical installations. Performs a variety of clerical and administrative functions, seeking assistance to answer recurring questions and resolve problems. Responsible for the reception and provision of customer service to all staff, patients, families, and their visitors entering and leaving the facilities to ensure security and information flow. Receives telephone calls and visitors; answers questions regarding cancellation of appointments, clinic hours, release of information, services available and relays messages to supervisor or appropriate employee. Operates a personal computer to input, store, retrieve and manipulate data. Assembles records in accordance with regulations. Qualifications: Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. General Experience: One year of general experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled, such as: assisting customers or patients; utilizing automated systems for filing; and managing or scheduling appointments. OR Education: Two years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages.