Customer Service Representative

Charlie's Produce | Who We Are At Charlie's Produce, people are at the heart of everything we do. As the largest employee-owned produce wholesaler on the West Coast, we've built our reputation by delivering quality products, exceptional service, and creating opportunities for our employees to thrive. For more than four decades, we've been committed to connecting communities with fresh, high-quality produce. That commitment is made possible by a dedicated team that brings passion, innovation, and a strong work ethic to everything they do. Whether you're serving customers, supporting operations, or driving our business forward, your contributions help nourish communities and make a meaningful impact every day. We're growing, and we're looking for talented individuals who share our values of quality, teamwork, and service. If you're looking for a company where your work matters and your career can grow, we'd love to meet you. Why Join Charlie's Produce? - Collaborative and supportive company culture - Medical, Dental, and Vision coverage beginning the first of the month following hire - Employee Stock Ownership Plan (ESOP) and 401(k) retirement savings plan - Paid vacation and company holidays - State Sick Leave benefits - 100% prepaid college tuition for employees and their eligible dependents - Employee Assistance Program (EAP) - Opportunities for career development and advancement Additional Compensation Details: - $22.14- $26.82/hour - Potential 90-day performance-based raise - Yearly review with possibility of increase based on performance and tenure Schedule Five 8-hour shifts a week, weekends and holidays required. Start and end time will be anywhere from 7:00am to 6:00pm. Schedule will change with business needs every 4-5 months. The Role Customers Service Representatives are responsible for handling complaints, processing orders, and providing information about the various products and services the company provides for its customers. To address any customer needs, the team works closely with the Operations Support and Transportation departments on a daily basis. Essential Responsibilities Include, but Not Limited To: - Provides timely and accurate information to incoming customer requests about order status and product details. - Processes customer orders/changes/returns according to established department policies and procedures. - Provides timely feedback to the company regarding service failures or customer concerns. - Partners with the sales team to meet and exceed customer’s service expectations. Required Skills and Experience - Must know Ten Key by touch. - Must have advanced level of experience with MS Office, especially Outlook and Excel. - Must have a flexible working schedule. - Previous experience providing customer service via phone and email. - Previous experience with internal chat-based programs. - Ability to multi-task while recording accurate information. - Detail-oriented with attention to detail. Preferred Skills and Experience - Previous experience working with AS400. - Bilingual, particularly in Spanish. - Previous knowledge of the produce industry and varieties of produce. All your information will be kept confidential according to EEO guidelines. All job offers for this position are contingent upon passing a criminal background check after a conditional offer of employment. No applicants will be disqualified based on the mere presence of criminal history, and an individualized assessment shall be conducted before any conditional offer of employment is revoked. Attorney General’s Washington Fair Chance Act guide RCW 49.94.010 This is a safety-sensitive position. This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. We do not provide H1-B sponsorships at this time. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state. For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com) Charlie's Produce is an Equal Opportunity Employer Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/ Recruiters - DO NOT CONTACT!