Founding Product Designer

ABOUT THE ROLE Join an early-stage AI company building software for insurance claims operations. As the first product designer, you will shape the end-to-end experience for claims professionals and help turn complex workflows into clear, dependable tools. WHAT YOU'LL DO - Design end-to-end experiences across daily claims workspaces and dashboards for team leads and executives, prioritizing usability over visual polish alone. - Use product analytics, heat maps, user research, discovery calls, and direct observation to understand how people work and identify improvements. - Partner with product leadership, engineers, and customer-facing technical teams to translate user problems into workflows and implementation-ready designs. - Design AI-agent interactions that show users what an agent did, why it acted, what information it used, and where it is uncertain, with options for review and intervention. - Guide the product from an early interface toward an enterprise-ready experience, taking work from discovery through delivery. - Establish design principles and a design system, prototype with AI tools, and measure whether design changes make tasks easier to complete. WHAT WE'RE LOOKING FOR - Five to eight years of product design experience, with consistent tenures at technology companies and experience as an early or founding designer. - A portfolio demonstrating dense, technical software used by operators throughout the workday, including complex workflows and UX-led problem solving. - Experience using behavioral data and user research to guide product decisions, and familiarity with product instrumentation or tools such as heat maps. - Hands-on prototyping with AI coding tools such as Claude or Lovable. - Experience in insurance, claims, healthcare, or another compliance-heavy operational domain is helpful, as is experience designing AI and human-in-the-loop products. - Experience building design systems and principles is a plus. This is a product design role and does not require frontend engineering. COMPENSATION & BENEFITS Base salary is $170,000 to $220,000 annually. U.S. work authorization is required. Visa transfers are accepted, but new visa sponsorship is not available. LOCATION On-site, five days per week in New York, NY.