Customer Success Consultant

Permanent full-time | Melbourne-based preferred | Hybrid – 2 days/week in our Melbourne CBD office Love building relationships, helping customers succeed and finding ways to make a real impact? We might have just the role for you. We're looking for a proactive, people-focused Customer Success Consultant who enjoys building strong customer relationships, understanding business needs and helping customers get the most out of technology. Who is HammerTech? At HammerTech, we're on a mission to make construction sites safer, smarter and more efficient. Founded in 2013, we've grown into a global technology company and one of the construction industry's most trusted safety intelligence platforms. Today, our software is used on over 20,000 construction projects by more than 500 leading contractors, including DPR Construction, Digital Realty, CRB and Shawmut Design and Construction. Built specifically for the construction industry, our platform helps businesses simplify complex processes, improve efficiency and, most importantly, keep workers safe. Behind our technology is a team of passionate, collaborative people who are always looking for better ways to do things. Together, we're building safer, smarter, better. The Opportunity As a Customer Success Consultant, you'll play a key role in helping our customers get the most out of HammerTech. You'll manage your own portfolio of customers, build lasting relationships and work closely with them to understand their goals, drive product adoption and identify opportunities to deliver even greater value. But this isn't just about keeping customers happy. You'll be a trusted partner who proactively identifies challenges, helps customers achieve their goals and supports their continued growth with HammerTech. You'll also collaborate with our Implementation, Support, Sales and Product teams to deliver a great customer experience at every stage of their journey. What You'll Be Doing - Build lasting relationships: Manage a portfolio of customers, develop strong relationships with key stakeholders and become their trusted point of contact. - Help customers succeed: Understand customer goals and challenges, providing guidance and support to help them get the most value from HammerTech. - Drive product adoption: Encourage customers to use HammerTech across their projects, helping them maximise the benefits of our platform. - Support customer growth: Identify opportunities to expand HammerTech's use across existing customer accounts, projects and teams. - Keep customers on track: Monitor customer health, proactively identify risks and work with customers to resolve challenges and support successful renewals. - Become a product expert: Develop a deep understanding of HammerTech's platform, keep customers informed of new features and provide training and guidance when needed. - Collaborate across teams: Work closely with our Implementation, Support, Sales and Product teams to ensure a smooth customer journey and continuously improve the customer experience. What We're Looking For We're looking for someone who genuinely enjoys working with people, takes ownership of customer relationships and knows how to turn challenges into opportunities. You'll be a great fit if you: - Have strong relationship-building skills and enjoy working with a range of customers and stakeholders. - Communicate clearly and confidently, with the ability to build trust and explain ideas in a simple, engaging way. - Are proactive and solutions-focused, with a knack for identifying potential issues before they become bigger problems. - Have strong organisational skills and can confidently manage multiple customers, priorities and deadlines. - Are comfortable working with data and using insights to understand customer needs and identify opportunities for improvement. - Have a natural curiosity for technology and enjoy learning how software can solve real business challenges. - Are collaborative, adaptable and genuinely motivated by helping customers achieve great outcomes. - Experience in Customer Success, Account Management or a B2B SaaS environment would be highly regarded. Familiarity with the construction industry would be a bonus, but what's most important is your ability to build relationships, solve problems and deliver a great customer experience. Benefits at HammerTech You'll benefit from our balanced work-life culture with perks including: - Flexible WFH arrangements – we trust you! - Full LinkedIn Learning access, training budget, professional development and career planning to support your growth and help you make an impact from day one - Opportunities to grow your career and make an impact quickly - No mandatory Christmas/New Year shutdown – take annual leave when it suits you - Work anniversary and quarterly recognition rewards - Additional paid parental leave - Birthday leave - Generous employee referral bonus program - Team Tune-Up Workshops - Monthly catered office lunches - Regular social events (both virtual and in-person) and employer-funded travel - Annual Town Hall and End-of-Year events - Modern CBD office with a fully stocked kitchen, just a 5-minute walk from Flinders Street Station - Onsite modern end-of-trip facilities with electric scooter chargers and secure bike racks Sound like your kind of role? If you're someone who loves building relationships, enjoys helping customers achieve their goals and wants to be part of a company making a meaningful impact, we'd love to meet you. Apply now and help us build safer, smarter, better – together.