Patient Scheduling Specialist | with 25K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: - Conduct outbound and inbound calls to patients for scheduling, enrollment, and follow-ups. - Coordinate appointments for primary care and specialty services. - Follow up on new referrals, missed appointments, and patients requiring additional outreach. - Maintain accurate documentation and track patient interactions in our systems. - Communicate with internal departments to coordinate patient needs and ensure timely follow-through. Requirements - At least 6 months BPO experience handling a healthcare account - Appointment Setting experience is an advantage - Proficient in using MS Tools - Excellent verbal and written English skills - Must be willing to work on-site in Shaw Blvd, Mandaluyong - Amenable working night shifts Benefits What can we offer you? - Competitive salary and benefits - Health Insurance with free dependents* - 10%-night differential - Attendance Bonus - Paid time off - Convertible to cash leave credits - Performance Appraisal - Work-life balance - A focus on growing your career path with us - We encourage you to follow your passions and learn new skills Our commitment to you - Strong culture and values-driven leadership - We create opportunities for you to learn and grow at any stage of your career - Continuous learning and innovation - We foster an all inclusive environment where everyone thrives