Lead Associate - Network Operations

The Network Level 2 Engineer provides skilled operational support and engineering across the organisation's multi-site network environment. Reporting to the Network Service Owner, the role maintains the availability, performance, security, and supportability of enterprise connectivity services across Cisco, Fortinet, and Cisco Meraki technologies. The engineer owns technical diagnosis and resolution of escalated network incidents, executes approved changes, supports lifecycle and security activities, and contributes to the removal of recurring operational issues. The role works closely with Level 3 engineering, Cyber Security, Security Operations, service providers, and infrastructure teams to restore service quickly, maintain accurate technical records, and deliver controlled improvements to network services.