Games Account Manager

We are looking for a tech-savvy B2B Casino Operations Specialist to support partner operators, manage game configurations, and ensure seamless day-to-day operations. ⚙️ Your Tasks: - Operator Onboarding & Support: Conduct onboarding for B2B operators on Games functionality in Back Office and provide ongoing consultations on its usage; - Game Configuration: Adjust game settings (e.g., min/max bets, RTP, etc.) according to operator requests; - Big Wins Management: Process verification requests and coordinate marketing activities for Big Wins; - Promo Coordination: Log operator requests for participation in promotional campaigns and pass the information to the Promo Manager; - Incident Response: React promptly to operational incidents and system alerts; - Troubleshooting: Resolve technical issues and restore game provider functionality during system failures or downtime; - Data Provisioning: Gather and provide necessary information and reports upon request; B2B Operations: Handle various other operational B2B requests and day-to-day inquiries. 👤 Our Criteria: - Experience: 1+ years of experience in the iGaming industry, specifically focusing on casino operations, product management, or game analytics; - Casino Knowledge: Understanding of slot mechanics, live casino dynamics, casino mathematics (RTP, volatility, hit frequency), and player psychology; - Analytical Mindset: Strong proficiency in working with data, using tools like Excel, Google Analytics, Tableau, or PowerBI to make data-backed decisions; - Detail-Oriented: A sharp eye for UX/UI and the overall aesthetic presentation of the casino lobby; Tech-Savvy: Experience working with top casino back-office platforms, CMS, and bonus engines. 💪 Nice to have: - Ticketing Systems: Experience working with Jira, Zendesk, Confluence, or similar issue-tracking and knowledge-base tools; - Platform Familiarity: Previous experience working with major iGaming aggregators or back-office platforms (SoftSwiss, Soft2bet etc.); - Data Handling: Advanced Excel skills for faster data gathering and reporting for B2B clients; B2B Account Management: Prior background in B2B technical support, VIP customer service, or Account Management within the iGaming industry 💼 Our Offer: - Flexible work setup — work remotely or from the office, we focus on results, not location; - Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine; - Unlimited vacation and sick leave, because we trust our people to manage their time responsibly; - Relocation support for team members who want to move; - Regular performance-based bonuses that reward individual and team impact; - Learning support — we cover 50% of professional courses and development programs; - Language & wellbeing support — we cover 50% of English classes and psychological consultations; - Career growth opportunities — we prioritize internal promotions and development; - Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year; - Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.