VIP Team lead

We are looking for an experienced VIP Team Lead to shape our high-value customer strategy, scale VIP operations, and lead a dedicated team at our fast-growing iGaming startup. Founded by industry professionals with deep domain expertise and strong networks. Responsibilities: • Strategy & Revenue: Define VIP tiers and reward programs; partner with CRM/Marketing to launch targeted campaigns that maximize LTV and hit revenue goals. • Client Operations: Oversee white-glove service standards, resolve complex escalations, and drive retention using data-driven insights and promo optimization. • Team Leadership: Recruit talent, establish clear KPIs and career paths, and build an accountable, results-driven team. • Cross-Functional Collaboration: Bridge VIP operations with Tech and Marketing, run market benchmarks, and deliver long-term growth initiatives. Required Experience: • Proven track record in a similar leadership role within the iGaming sector. • Strong understanding of Tier-1 iGaming markets and customer dynamics. • Exceptional team management, organizational, and strategic planning skills. • Ability to analyze metrics, build reports, and make data-informed decisions. • English proficiency at B1+ or higher. Why Join: • Work in an international Tier‑1 iGaming environment. • Remote format with flexible schedule. • Competitive compensation and performance bonuses. • Opportunity to shape global marketing strategy and scale a Tier‑1 product.