Senior Quality Engineer

We are seeking a Senior Quality Engineer to join CMT’s IoT Operations team and lead supplier and field quality initiatives. This role will oversee vendor quality management, incoming inspection processes, and the resolution of physical and cosmetic product defects, driving root cause analysis and implementing lasting improvements to product quality and supplier processes. Working cross-functionally with Supply Chain, Customer Success, Quality Assurance, Hardware Engineering, and external manufacturing partners, you will serve as the primary point of contact for supplier and field quality matters. This role requires independent judgment, strong problem-solving skills, and the ability to drive continuous improvement in a high-volume IoT hardware environment. CMT is looking for a Senior Quality Engineer to help us change the world. CMT has helped protect over 65 million drivers and prevent over 126,000 crashes worldwide. We build AI to solve some of the most difficult challenges in mobility — understanding and reducing risk, detecting crashes, and getting people life-saving help. The problems are hard. The impact is real. No matter your role, your work will matter at CMT. Responsibilities: - Use independent judgment and discretion to lead and continuously improve CMT's vendor quality management program, including supplier classification, performance metrics, documentation standards, and audit requirements - Oversee vendor qualification and onboarding, evaluating supplier quality plans, compliance requirements, and readiness in partnership with Supply Chain and Quality leadership - Plan and conduct supplier audits, identify quality risks, and drive corrective actions and continuous improvement initiatives - Manage supplier performance through quality scorecards, business reviews, and accountability for established quality standards - Own incoming inspection processes, including sampling plans, acceptance criteria, non-conformance management, and inspection procedures - Lead root cause analysis and corrective and preventive actions for supplier defects, incoming non-conformances, and field quality issues - Establish and maintain cosmetic and physical quality standards, ensuring alignment across Hardware Engineering, suppliers, and inspection teams - Analyze quality trends and KPIs to identify systemic risks, prevent recurring issues, and improve product and supplier quality - Maintain quality documentation, procedures, and records within PLM/QMS systems, ensuring compliance, document control, and audit readiness - Represent Quality in cross-functional discussions, influencing supplier decisions, product quality standards, and operational improvements - Mentor junior engineers and technicians and support coordination of broader quality initiatives - Complete any additional tasks as they arise Qualifications: - Bachelor’s degree or equivalent years of experience and/or certification in Engineering, Quality Management, or a related field; or equivalent years of experience - 4+ years in quality engineering, supplier quality, or a related role in a contract manufacturing environment - Demonstrated proficiency with quality tools and methodologies — root cause analysis (8D, 5-Why, fishbone), corrective and preventive action processes, inspection sampling plans, and MRB disposition - Experience managing quality relationships with component suppliers or contract manufacturers, including qualification, auditing, and performance management - Ability to exercise sound judgment on complex and ambiguous quality problems with minimal supervision, and to make and defend risk-based decisions - Strong organizational and project coordination skills, with the ability to lead multiple concurrent workstreams across vendors, inspection activities, and field investigations - Comfortable working from data: able to define, compile, and interpret quality metrics and use them to drive decisions and influence stakeholders - Strong written and verbal communication skills, with experience presenting findings and recommendations to Supply Chain, Engineering, Customer Success, and suppliers - Ability to travel up to 20% for supplier visits, facility audits, and other quality activities as required Nice to Haves: - Experience building or maturing a vendor quality management program, supplier auditing program, or supplier tiering/classification system - Hands-on experience with PPAP, APQP, FMEA, or other supplier quality processes for custom-manufactured components - Working knowledge of IPC-A-610, IPC/WHMA-A-620, or similar electronics quality standards - Experience with injection molding for cosmetic components - Experience with PLM systems (Arena or similar) for document and change management - Experience applying statistical methods for quality analysis (SPC, process capability, sampling plans, measurement system analysis) - Experience with data visualization or reporting tools (Tableau, Databricks, or similar) - Working with database query languages (SQL, MSSQL, etc.) - Lean or Six Sigma Green Belt or higher, or ASQ CQE certification - Experience with high-volume IoT or consumer electronics manufacturing - Experience mentoring or training junior engineers or technicians Compensation and Benefits: - Fair and competitive salary based on skills and experience, and annual performance bonus - Equity may be awarded in the form of Restricted Stock Units (RSUs) - Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave - Unlimited Paid Time Off including vacation, sick days & public holidays - Flexible scheduling and work from home policy depending on role and responsibilities Base Salary Range - The base salary range for this position is: $102,800 to $128,500. This range is specifically for Cambridge, MA Additional Perks: - Work on a mission with real impact: crashes prevented, injuries avoided, lives protected around the world - Join an industry leader — 65 million drivers protected, powering 140+ programs across 25 countries - Recognized innovator in mobility AI, earning top honors including the TIME Industry Leader in AI, a Gold Edison Award, and the Artificial Intelligence Excellence Award for AI for Social Good. CMT is also Great Place to Work Certified - Be part of the team inventing the future of mobility and road safety - Move fast, own outcomes, do work that matters - High ownership, small teams, and direct access to leadership — no layers between your work and its impact - Unlimited PTO, flexible scheduling, competitive salary, annual performance bonus, RSUs, and full benefits including medical, dental, vision, and 401k match - Summer Fridays provide team members with half days to recharge - Join one of our employee resource groups: Black, AAPI, LGBTQIA+, Women, Book Club, and Health & Wellness - Comprehensive wellness, education, and employee assistance programs Commitment to Diversity and Inclusion: At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge, MA. To learn more, visit www.cmtelematics.com and follow us on Instagram @cmt.ai About Cambridge Mobile Telematics: Cambridge Mobile Telematics (CMT) is the world’s largest telematics and AI company for safer mobility. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell Fusion®, proactively identifies and reduces driving risk, leading to fewer crashes and injuries. To date, CMT’s technology has helped prevent over 126,000 crashes worldwide. CMT enables partners to measure risk, detect crashes, provide life-saving assistance, and streamline claims. Headquartered in Cambridge, MA, CMT operates globally with offices in Budapest, Hungary; Chennai, India; Seattle, Washington; Tokyo, Japan; and Zagreb, Croatia. Learn more at www.cmt.ai.