Middle Strong Project Manager

We are looking for a Middle Strong PM / Account Manager with 4+ years of experience to join our Salesforce Business Unit, lead client projects end to end and grow long-term client relationships. * Please note that this position is open to candidates from Lviv. JOB REQUIREMENTS: Must have: - 4+ years of experience in project and/or account management - Experience managing a development team, including planning and prioritizing work, mentoring team members and ensuring delivery quality - Experience managing several projects or accounts in parallel - Hands-on experience in a client-facing account management or engagement management role - Strong communication skills: confident running workshops, steering meetings and negotiations with senior client stakeholders - Solid knowledge of commercial models (T&M, fixed-price, retainer) - Experience with Agile/Scrum or hybrid delivery methods - Confident use of AI tools for day-to-day tasks - English level: Upper-Intermediate or Advanced Nice to have: - Understanding of the Salesforce ecosystem: core Clouds, configuration vs. custom development, integrations, release cycles KEY RESPONSIBILITIES: Project delivery - Plan and run Salesforce projects end to end (Sales Cloud, Service Cloud, Experience Cloud, integrations) using Agile/Scrum or hybrid methods - Lead discovery and requirements workshops with client stakeholders, together with BAs and Solution Architects - Manage scope, timeline, budget and quality across T&M, fixed-price and retainer engagements - Run sprint ceremonies, UAT, release planning and go-live coordination - Track and escalate risks, dependencies and resource conflicts early - Provide clear status reports to clients and to the Delivery Director Account management - Act as the main point of contact for assigned clients after onboarding - Build long-term relationships with client decision-makers and stakeholders - Identify upsell and cross-sell opportunities (new phases, support retainers, additional Clouds) and work with Sales/Pre-sales on proposals - Support onboarding of new clients: kick-off, expectations, communication plan - Monitor account health: client satisfaction, utilization, burn rate, invoicing and SOW/Addendum timelines - Handle escalations and difficult conversations professionally and constructively PROJECT The Salesforce Business Unit at TechMagic is a dedicated team of certified Salesforce professionals delivering CRM solutions. The team works across the whole platform, from implementation and customization to integrations, Agentforce and long-term support. Our team of 60+ specialists includes Developers, Admins, Business Analysts, QA and Solution Architects. Customer: Clients from the US, UK and Europe, ranging from fast-growing startups to established enterprises. Type: CRM solutions / Salesforce consulting and implementation. Work schedule: Full-time, flexible hours. Location: Lviv, the option to combine office and remote work. INTERVIEW STAGES: - Call with the recruiter (up to 45 min) - Interview with Delivery manager and recruiter (up to 1 hour) - Final call with the Client (up to 1 hour) OUR BENEFITS: - Opportunity to work with international clients; - Strong SalesForce community; - Work from anywhere (fully remotely or in our office) - Paid vacations and sick-leaves, additional days-off, relocation bonus; - Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice - Education: regular tech-talks, educational courses, paid certifications, English classes; - Fun: own football team, budget for team-lunches, branded gifts - One of the best IT employers in Lviv (or IT service companies in Ukraine) based on DOU rating Recruiter — Anastasiia Vaskiv *Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team. Відгукнутись на вакансію