Payment Analyst

About Weltrade Weltrade is a leading international Fintech company with over two decades of stability and trust in the global FX and online trading industry. Established in 2006, we operate as a truly global, remote-first organization, bringing together high-performing professionals across multiple time zones. We focus on building scalable trading infrastructure and high-impact commercial ecosystems that drive sustainable client acquisition worldwide. At Weltrade, we value ownership, autonomy, and measurable impact. About Your Role We are looking for a proactive and detail-oriented Payment Analyst to join our Payments Department and support the smooth operation of payment processes across international markets, with a particular focus on Spanish-speaking markets and the South African market. You will join our Payments Analytics Team, working closely with the Lead Payment Analyst, Customer Support, payment providers and internal teams to investigate transactions, resolve payment issues and monitor payment performance. This role would suit someone with hands-on experience in payment operations who enjoys problem-solving, working with payment providers and taking ownership of payment-related issues in a fast-paced international environment. Working schedule: Tuesday to Saturday, 13:00–22:00 UTC (09:00–18:00 GMT-4). What You Will do - Investigate payment issues: review and resolve escalated deposit and withdrawal cases, including pending, declined, duplicated or incorrectly processed transactions, ensuring timely resolution within agreed SLAs. - Communicate with payment providers: act as the main point of contact for escalated transactions, manage support tickets and follow up with providers to resolve payment-related issues. - Monitor payment performance: track payment methods, identify unusual activity or technical issues, maintain monitoring records and support the resolution of payment incidents. - Manage payment incidents: coordinate the disabling and reactivation of payment methods according to internal procedures, perform test transactions and ensure proper incident documentation and communication. - Support payment operations: prepare manual credits, adjustments and refunds for approval, ensuring accuracy and compliance with internal procedures. - Assist with risk and fraud-related cases: handle chargeback documentation, respond to providers’ fraud-related requests and support third-party payment checks in line with Compliance procedures. - Support regional payment methods: assist with the setup and launch of P2P and agent-based payment methods, particularly in Spanish-speaking markets and the South African market, and help resolve payment disputes. - Test payment processes: perform payment scenario testing after product releases and report any identified issues. - Prepare reports and maintain documentation: analyse payment success rates, decline reasons and incidents, prepare weekly regional reports and keep provider information and internal procedures up to date. - Ensure smooth shift handovers: document ongoing cases, share important updates with colleagues and coordinate unresolved incidents with relevant teams. What we are looking for - 2+ years of relevant experience in payment operations, L2 payment support or transaction investigations within a PSP, payment provider, forex broker, fintech, iGaming or e-commerce company. - Solid understanding of deposit and withdrawal processes, transaction statuses, decline codes, refunds, chargebacks, 3-D Secure and payment callbacks. - Hands-on experience with LATAM payment methods, including cards, local bank transfers, instant payments such as PIX, cash vouchers and e-wallets. - Experience communicating directly with payment providers and resolving escalated transaction issues. - Good working knowledge of Excel or Google Sheets, including filters, pivot tables and lookup functions. - English at B2 level or higher, both written and spoken. - Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes. - Excellent attention to detail, especially when handling financial transactions and sensitive client information. - Strong organisational skills and the ability to manage multiple tasks, prioritise cases and maintain accurate records. - Ability to work independently, make decisions within established procedures and stay calm during payment incidents. - Availability to work the fixed Tuesday-to-Saturday schedule, including Saturdays. It would be an advantage to have - Previous experience in a forex/CFD broker, iGaming or crypto company. - Practical experience with chargebacks, fraud investigations and payment risk management. - Familiarity with P2P and agent-based payment methods. - Basic SQL knowledge or experience with BI tools such as Looker Studio, Power BI or Metabase. - Knowledge of Ukrainian or Russian. What We Offer — Remote-First Flexibility: We operate fully remotely and offer a global and cross-functional environment. — Ownership & Impact: A chance to own initiatives and contribute directly to organisational growth and financial strategy. — Wellbeing: Well-balanced leave allowance (paid vacation, sick leave, public holidays, etc.) and a supportive culture that values sustainable performance. Recruitment Process Application Review > HR Interview > Technical Interview > Offer Відгукнутись на вакансію