Head of KYCB 🇩🇪

[OUR MISSION AND CUSTOMERS] We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, https://www.trustpilot.com/review/qonto.com based on 60,000 reviews. Our culture https://qonto.com/en/careers/culture puts customer satisfaction at the core of what we do (more about our culture here https://medium.com/qonto-way/the-qonto-way-our-culture-is-our-strategy-90defd4895f9).   [OUR JOURNEY] Founded in 2016 and launched in 2017 by Alexandre https://www.linkedin.com/in/aprot/ and Steve https://www.linkedin.com/in/steveanavi/, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.   [OUR BELIEFS] We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb because the best teams are built on merit.   [AI AT QONTO] AI is deeply embedded in how we work (here https://medium.com/qonto-way/ai-at-qonto-vision-statement-725a7e2f659b) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. Join us as Head of KYCB - Central Europe and lead our KYCB operations for Germany and Austria, balancing efficiency, strict compliance and a great customer experience. You'll lead around 75 agents and 6 team leads, work with our BPO partner, and team up with senior financial-crime leaders, under the guidance of Tannia https://www.linkedin.com/in/tanniarojasquiroga/, our Head of KYCB. ➡️ What you'll do - Lead and scale: You'll run KYCB operations for the German and Austrian markets, adapting our global standards to local regulatory requirements. - Manage and develop your team leads: You'll grow your team leads as a manager of managers, driving high performance. - Drive operational performance: You'll deliver ambitious targets across conversion, compliance (initial and periodic due diligence) and customer satisfaction. - Partner with our MD Central Europe: You'll align operational execution with the growth goals of the Central Europe region. - Oversee BPO relationships: You'll manage our BPO partners to handle volume fluctuations and support growth in Germany and Austria. ➡️ What we're looking for - Management experience: You've managed people managers, not just individual contributors, for around three years. - Industry knowledge: You have a strong compliance background in fintech, banking, insurance or another regulated industry, with expertise in KYC, KYB and anti-financial-crime regulations. - BPO and scale: You've managed BPO (Business Process Outsourcing) partners and scaled operations in a high-growth environment. - Mindset: You're a structured problem-solver who takes ownership of complex topics and uses AI and automation to work smarter. - Languages: You're fluent in English and German. ➡️ What we can offer you - A role you shape: You'll be our first Head of KYCB - Central Europe and shape how the teams are organised. - Lean ways of working: You'll work in a fast-paced environment built on Lean and visual management, with tools like Forest admin, Zendesk and Notion. - A caring team: You'll join a transparent team that values problem-solving and operational excellence. - Senior partnership: You'll partner closely with our MD and financial-crime leaders within Central Europe. ➡️ Your future manager You'll report to Tannia Rojas Quiroga https://www.linkedin.com/in/tanniarojasquiroga/, our Head of KYC/KYB. She joined Qonto in 2019 as a Customer Success Officer and grew from Team Lead to Head of Customer Success before taking on KYC/KYB. Tannia is quality-driven, turns standard procedures into engines for continuous improvement, and loves developing her people. [DIVERSITY] At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we’ve been searching for all along. [HIRING PROCESS DURATION] On average, our hiring process lasts 20 working days. More information on our candidate journey here https://qonto.com/en/careers/candidate-journey [DATA RETENTION] By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice https://qonto.com/en/legal-documents/privacy-notice for full details. 🔒 Your security matters to us Recruitment scams are on the rise. Qonto will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it to support@qonto.com.