Customer Success Manager

ABOUT THE ROLE Join an early-stage AI startup as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help build the company's customer success function, partnering closely with customers and the product team to drive adoption and inform the roadmap. WHAT YOU'LL DO - Manage enterprise customers through onboarding, adoption, renewals, and expansion. - Lead customer discovery and enablement calls, helping teams match business needs to AI use cases and adopt the product. - Capture customer feedback, bugs, and feature requests and share them with product and company leadership. - Partner with forward-deployed engineering on proof-of-concept to paid conversions. - Find practical ways to address customer goals using AI capabilities and enterprise integrations. WHAT WE'RE LOOKING FOR - Five to seven years of customer success experience, ideally at an early-stage AI company. - Experience proactively managing customer relationships beyond reactive support, including adoption, renewals, and expansion. - Hands-on experience coaching non-technical customers to use AI in their day-to-day work, such as through enablement sessions, prompt guidance, or usage playbooks. - Experience supporting AI products that customers can prompt or configure themselves. - Familiarity with product-led growth and enterprise sales motions. - Comfort working with tools such as Slack, Jira, GitHub, Confluence, and AI/LLM products. COMPENSATION & BENEFITS Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available. LOCATION Hybrid in San Francisco, California. Atlanta, Georgia is also listed as a location.