HCM Program Manager

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. RingCentral is looking for an HCM Program Manager to drive delivery of our Human Capital Management initiatives, from new module rollouts to upgrades, integrations, and process improvements. This is a senior individual contributor role with no direct reports. You'll be the hands-on owner who keeps HR, Payroll, Finance, IT, and our HCM vendor aligned and moving, and who makes sure what we launch actually gets adopted. This is an in-house role. You won't be handing off to a client at go-live; you'll live with the platform and keep making it better. Reports to [Hiring Manager Title, e.g. Director of HR Technology / HRIS Manager]. What you'll do - Drive end-to-end delivery of HCM initiatives, including module implementations (Payroll, Time & Attendance, Benefits, Talent, Recruiting), upgrades, and vendor releases - Build and maintain integrated plans across related workstreams, tracking timelines, dependencies, risks, and budget - Run the operating rhythm: status reporting, working sessions, and steering committee updates for HR, Finance, and IT leadership - Gather requirements from HR, Payroll, and business partners and translate them into clear scope, configuration needs, and success criteria - Partner day-to-day with the HCM vendor and implementation partner, holding them to scope, timelines, and SOW commitments - Coordinate integrations with adjacent systems such as ERP/GL, benefits carriers, LMS, ATS, and identity management - Own testing and data migration execution, including end-to-end, parallel payroll, and user acceptance testing - Lead change management, training, and communications so employees, managers, and HR teams adopt new processes - Plan and run cutovers and go-lives, then manage hypercare and transition to ongoing support - Surface risks early, escalate with options, and contribute to the HCM roadmap based on what you learn after launch What you bring Required - 5+ years of project or program management experience - Hands-on experience driving at least one full-cycle HCM implementation on a platform such as UKG, ADP, Dayforce, Workday, Oracle, or SuccessFactors - Working knowledge of core HR processes: hire-to-retire, payroll, time and attendance, benefits, and compensation - Experience managing vendors and implementation partners against scope and SOW commitments - Proven ability to lead cross-functional teams through influence, without direct authority - Strong command of project management tools and methods (Smartsheet, Jira, MS Project, or similar; Agile, Waterfall, or hybrid) - Comfort handling sensitive employee data and working within privacy and compliance requirements - Clear, confident communicator who can brief leadership and run a working session with equal ease Nice to have - PMP, CSM, or equivalent certification - Platform certification (e.g., UKG Pro, ADP Workforce Now, Dayforce) - Multi-state or international payroll experience - Background in change management (Prosci or similar) What we offer: - Comprehensive medical, dental, vision, disability, life insurance - Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits - 401K match and ESPP - Paid time off and paid sick leave - Paid parental and pregnancy leave - Family-forming benefits (IVF, Preservation, Adoption etc.) - Emergency backup care (Child/Adult/Pets) - Employee Assistance Program (EAP) with counseling sessions available 24/7 - Free legal services that provide legal advice, document creation and estate planning - Employee bonus referral program - Debt refinancing assistance - Employee perks and discounts program RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Belmont, California, the compensation range for this position is between $122,000 and $148,800 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.