ID/DD Residential Program Manager

Who we are: Village Behavioral Health (VBH) is a licensed Virginia behavioral health organization providing residential and mobile crisis services. We believe it takes a village to support healing, stability, and recovery. Our teams provide person-centered, trauma-informed care that promotes dignity, choice, independence, and community participation. What we are looking for: We’re looking for an experienced ID/DD professional ready to lead operations across our residential homes. As the central coordinator for the program, you will supervise house managers, help maintain reliable staffing, coordinate communication with case managers, and ensure assignments and concerns receive timely follow-through. You understand the work because you have provided direct support, supervised staff, and managed program responsibilities. You are comfortable visiting homes, reviewing documentation, coaching employees, and helping resolve staffing challenges. You communicate proactively, hold people accountable respectfully, and follow through until issues are resolved. This is a leadership position with opportunities for professional growth. You will receive guidance and development in areas such as risk management, quality improvement, corrective-action planning, and developing program systems and training. Advancement toward ID/DD Program Director may be available based on demonstrated leadership, performance, readiness, and organizational needs. Title of position: ID/DD Program Manager Location of work: Full-time, on-site across VBH residential homes and the main office. Regular travel between homes is required. The position includes participation in an on-call rotation and flexibility for evenings, weekends, holidays, and urgent staffing or program needs. Annual Salary: $55,000–$65,000, depending on relevant experience and qualifications. Primary Responsibilities: - Lead daily residential program operations across assigned homes. Maintain a regular presence in the homes to assess service quality, support house managers, and address operational concerns. - Directly supervise house managers through regular individual supervision and team meetings. Set clear expectations, review outstanding assignments, provide coaching, and verify completion. - Support house managers in developing and maintaining staff schedules. Monitor coverage, coordinate responses to call-outs and vacancies, and help secure relief staff. Provide direct-care coverage when necessary and qualified. - Participate in the on-call rotation, respond to urgent concerns, and communicate unresolved staffing, health, safety, or operational issues promptly to appropriate leadership. - Serve as the central program contact for case managers and support coordinators. Coordinate meetings, service updates, requested documentation, and follow-up with house managers and other team members. - Maintain clear communication with individuals receiving services, authorized representatives, families, healthcare providers, and agency departments. Ensure important updates, decisions, and follow-up tasks are documented and available to authorized team members. - Review service documentation, progress notes, support-plan implementation, appointment follow-up, and other required records. Identify missing or inaccurate information, arrange corrections, and verify completion. - Support accurate and timely updates in Waiver Management System (WaMS) and the agency’s electronic documentation systems within assigned responsibilities and access permissions. - Monitor person-centered services, individual rights, community participation, health and safety, medication-management practices, and the condition of the homes. Coordinate needed action with responsible staff and leadership. - Work with Human Resources on recruitment, interviewing, onboarding, and staffing needs. Train and coach house managers and Direct Support Professionals and coordinate additional training when performance gaps arise. - Partner with quality assurance and leadership to address audit findings, incidents, complaints, and corrective action plans. Track assigned actions and deadlines, collect evidence of completion, and escalate recurring or unresolved concerns. - Maintain program trackers and provide routine updates on staffing, documentation, outstanding issues, and service needs. Identify practical improvements and assist with developing procedures and training as skills grow. Required Qualifications: - At least five years of progressively responsible experience in ID/DD services, including direct support and staff supervision; seven or more years preferred. - At least two years of program-management experience in ID/DD residential or community-based services; three or more years preferred. This experience may be included within the overall experience requirement. - Bachelor’s degree in a human services or related field, or an equivalent combination of education and relevant experience that meets applicable requirements for the position. - Demonstrated ability to supervise house managers or other frontline leaders, coordinate staffing, address performance concerns, and manage competing priorities across multiple locations. - Working knowledge of person-centered services, individual support plans, documentation standards, individual rights, incident reporting, and residential health and safety practices. - Experience reviewing service documentation, identifying deficiencies, communicating needed corrections, and following through to completion. - Strong organizational, written, and verbal communication skills, including the ability to document decisions, track deadlines, and keep the appropriate people informed. - Proficiency with Microsoft 365 and electronic documentation systems. Experience with WaMS and familiarity with Therap are preferred. - Willingness to receive coaching, apply feedback, and develop additional skills in risk management, quality improvement, corrective-action planning, and program leadership. - A current DSP supervisor training certificate or credential is preferred. - A valid driver’s license, ability to travel between program locations, and ability to meet required background screening, training, and certification requirements for assigned duties. VBH offers: After completing the 90-day introductory period, full-time employees are eligible for medical, dental, and vision coverage, life insurance, a 401(k) plan, paid time off, paid holidays, bereavement leave, and professional development assistance. This position also offers leadership mentorship and opportunities to develop toward greater responsibility within VBH’s ID/DD program. Village Behavioral Health is an equal opportunity employer.