IT Operations Team Coordinator

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted. Currently, we are looking for a passionate and proactive IT Operations Team Coordinator. If you are a proactive problem-solver with a hands-on approach – apply now! Salary: - up to 16,500 PLN gross (Contract of Employment) - up to 20,000 PLN nett (B2B Contract) Tasks & Responsibilities: - Ownership and subject matter expert for tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack - Conducting regular meetings with your team members, - Assigning tasks to them and consulting on their progress, - Monitoring happiness and atmosphere within the team, - Gathering, giving and acting on feedback for team members, - Taking care of their development and helping people get the most out of their potential, - Planning development budget, - Executing HR processes: vacation monitoring, being involved in onboarding and offboarding processes, conducting performance reviews, being a key participant in appraisal and salary review process, - Connecting people with the company’s strategy, NG processes and keeping them up-to-date with the company news. Additionally, you will be responsible for more operational tasks such as: - Managing day-to-day operations of the Service Desk Team at Netguru, - Ensuring set KPIs and SLAs are met in order to deliver the best quality of service to internal stakeholders, - Co-creating and monitoring policies and procedures for Service Desk Team, - Handling queries and escalations from stakeholders, - Managing and communicating change in the department and to the organisation, - Monitoring of hardware stock, responsibility of orders and EOL processes, - Resource allocation/scheduling to meet the demands of delivering a service and managing changing priorities and issues, - Anticipating the impact of business decisions on team’s operations and taking appropriate action, - Handling cross-departmental cooperation when dealing with shared responsibility areas. Requirements - Very good command of written and spoken Polish (min. C1) and English (min. B2), - Experience in managing a team of at least 3-5 people, - Experience with tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack. - Experience in working in an IT environment (working in an Agile environment is a plus), - Experience in working with ITSM or similar framework, - Experience in use of one of the following ITSM tools: Jira SM, Zendesk, Freshdesk, Service Now, - Experience in managing hardware asset registry for laptops, accessories etc., - Experience in working in a fast changing company (e.g. software development organisation), - ITIL Foundation Certificate, - Ability to motivate and grow your team, - Are proactive and a good team player. - Experience managing macOS and Windows endpoints. Benefits Perks & benefits: - UoP (CoE): Access to the WorkSmile platform offering benefits adapted to your preferences: - Multisport card, - Private health insurance package, - Life insurance, - And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.). - UoP (CoE): PLN 175 monthly lump sum (ryczałt) for remote employees. - B2B: Discounts on Apple products. - Various internal initiatives: Team workshops and integration events, webinars, and knowledge sharing sessions. Here's what you can expect from the recruitment process: - First, you'll meet with one of our recruiters to get to know each other better. - If everything goes well, you'll have the opportunity to meet with the Hiring Manager for technical/manager's interview Looking for a freelance job? Check out our Career Page and find out more about our open recruitment processes. If you need any disability-related adaptation at any step of the recruitment process – simply let the recruiter know! We'd be happy to help.