Legal Case Manager

We are seeking a highly organized and client-focused Legal Case Manager to join a professional services team dedicated to delivering exceptional client experiences. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with clients, and can manage multiple priorities while maintaining accuracy and professionalism. Duties / Tasks to Perform - Answer incoming phone calls professionally and ensure clients feel welcomed and valued. - Route calls and messages to the appropriate team members following established procedures. - Conduct client intake and collect essential client information. - Manage calendars and schedule appointments for clients and prospective clients. - Follow up with clients to confirm appointments and provide updates on pending matters. - Collect and verify completed questionnaires, intake forms, and other required documentation. - Contact clients to obtain additional information needed to move matters forward. - Enter and maintain accurate client information in the firm's software and databases. - Update client records with communications, case progress, and ensure compliance with internal standards. - Prepare software-generated legal documents and organize digital files according to established procedures. - Review documents for formatting, pagination, headers, footers, and final quality before distribution. - Provide clients with secure access to their online client portal. - Participate in weekly team meetings and prepare status reports. - Assist with organizing and prioritizing daily and weekly workloads. - Coordinate client signing ceremonies, including scheduling notaries and witnesses for both in-person and virtual appointments. - Prepare standard client correspondence, including engagement letters, requests for information, non-engagement letters, and closing letters. - Perform additional administrative and client service duties as assigned. Requirements - Minimum of 3 years of experience in administrative positions for Legal Environments in U.S - Customer service, hospitality, or marketing experience is considered an asset. - Excellent verbal and written communication skills. - Friendly, professional, energetic, and client-focused demeanor. - Strong organizational and time management skills with the ability to handle multiple deadlines. - High attention to detail and commitment to accuracy. - Ability to work independently while collaborating effectively with a team. - Strong computer skills with the ability to quickly learn new software platforms. - Excellent problem-solving abilities with a proactive, solution-oriented mindset. - Professionalism, integrity, and a commitment to delivering exceptional client service. Schedule: Monday through Friday | 8:00 AM – 5:00 PM EST Benefits - Competitive pay in US Dollars. - You'll get to work with some amazing, respected business professionals. - We really value and encourage input from our team members. - We offer different payment methods (Zelle, Face Bank, Binance) - You'll get paid every two weeks. - Birthday and work anniversary celebrations. - Alliances with many brands grant extra benefits to freelancers. - Weekly recreation dynamics that foster a healthy work environment. 📌 Before You Apply, Please Read: At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear: ⏰ These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. 🤝 You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration. 📈 KPIs and goals matter. Your performance will be measured to ensure alignment with client expectations and project objectives. 🧑‍🏫 Training may be required. You might need to complete training to fully understand your role, tools, and client processes. 🎯 Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships. 🚀 Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.