Nordic Speaking - Customer Service Agent iGaming in Malta - Relocation Included

Next Job Abroad is thrilled to present a fantastic opportunity for Nordic Speaking Customer Service Agents in the dynamic iGaming sector. Located in the vibrant atmosphere of Malta, this role invites you to become part of a fast-paced industry that combines entertainment and technology. If you are passionate about providing exceptional customer service and thrive in a multicultural environment, this position is perfect for you! Relocation assistance is provided to make your transition as seamless as possible. Responsibilities - Assist customers in Nordic languages and English with inquiries related to our iGaming products and services. - Provide detailed information about games, promotions, and account management. - Troubleshoot customer issues efficiently and effectively, ensuring a smooth gaming experience. - Engage with customers through various channels, including email, chat, and phone. - Collaborate with team members to enhance service quality and improve customer satisfaction. - Document customer interactions and feedback to aid the continuous improvement of our offerings. - Stay informed on the latest iGaming trends and updates to provide knowledgeable support. Requirements - Fluency in a Nordic language (such as Swedish, Norwegian, Finnish, or Danish) and English is essential. - Experience in customer service or a related field, preferably within the iGaming or entertainment industry. - Strong interpersonal and communication skills, with the ability to connect with a diverse clientele. - Proficiency in using customer service software and tools. - Ability to work on a flexible schedule, including evenings and weekends. - A positive, enthusiastic attitude and a passion for the gaming industry. - Willingness to relocate to Malta and immerse yourself in a new cultural experience. Benefits - Career growth opportunities in a renowned iGaming company. - International & diverse work environment. - Competitive performance bonuses. - Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. - Hybrid working setup. - Yearly salary €26.000 excluding bonuses. - Health care benefits and numerous other discounts. - Fully paid training by certified instructors. - State of the art premises, providing a great working environment with relaxing break areas. - Special events as well as community & social responsibility initiatives. - Work for a Great Place to Work-Certified Company. - Relocation package (reviewed case by case) - This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!