Functional Support Engineer

Job Description: - Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the client’s objectives and systems. - Requirements Gathering: Work closely with business stakeholders to understand their needs and translate these into actionable functional requirements. - System Configuration: Configure and customize software applications to meet the functional needs of the organization. - Training & Documentation: Develop user guides and provide training to end-users to ensure proper use of systems and tools. - Troubleshooting: Provide ongoing functional support and resolve issues related to system usage and process workflows. Requirements Qualifications: - Atleast 5 years of experience as a Functional Support Engineer or in any related position - Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions - Excellent analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps - Ability to develop good working relationships with team members and customers. - Ability to problem solve independently.