Call Center Agent (Telco Account) - Makati

We are looking for Call Center Agents to join a fast growing account in Makati. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, and chat - Resolve customer issues and complaints with a focus on first-call resolution - Maintain accurate and comprehensive records of customer interactions - Collaborate with team members to improve customer service processes - Provide product and service information to assist customers with their needs - Proactively identify opportunities to enhance the customer experience - Meet or exceed individual and team performance targets Requirements - At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum) - Must have at least 1 month of international voice BPO experience OR 1 year of local/non-voice BPO experience - Must be conversant in both spoken and written English - Amenable to work fully on-site in Makati - Amenable to work on shifting schedule - Must be willing to work during weekends or holidays - Can start ASAP