Service Advisor - Ford

Service Advisor – Murgado Ford of Chicago Location: Chicago, IL | Job Type: Full-time | Pay: Competitive base pay plus performance-based incentives About Murgado Ford of Chicago Murgado Ford of Chicago, part of Murgado Automotive Group, is looking for a customer-focused Service Advisor to join our service team. In this role, you will be the main point of contact for customers during the vehicle maintenance and repair process, helping ensure a smooth, transparent, and professional service experience from drop-off to delivery. What You’ll Do - Greet customers promptly and provide a welcoming, professional service experience. - Listen to customer concerns, document vehicle issues, and create accurate repair orders. - Communicate recommended maintenance and repair needs clearly to customers. - Provide estimates, explain costs, and keep customers updated on repair status and timing. - Coordinate with technicians to help ensure work is completed accurately and efficiently. - Recommend additional services based on vehicle inspection findings and maintenance schedules. - Resolve customer questions or concerns with professionalism and urgency. - Maintain accurate customer, vehicle, warranty, and repair documentation. What We’re Looking For - Previous Service Advisor experience or a similar customer-facing automotive role preferred. - Strong understanding of automotive repair and maintenance services. - Excellent communication skills with the ability to explain technical information clearly. - Strong organization, attention to detail, and follow-through. - Ability to multitask and stay professional in a fast-paced service environment. - High school diploma or equivalent required; additional automotive or customer service training is a plus. - Valid driver’s license with a clean driving record. - Ability to work a flexible schedule, including some weekends. Why You’ll Love Working Here - Competitive compensation with performance-based incentives. - Health, dental, and vision insurance. - 401(k) plan with company match. - Paid time off. - Employee discounts on vehicles, parts, and service. - Ongoing training and career development opportunities. - Supportive, team-oriented dealership environment. Apply Today If you’re a motivated automotive service professional who enjoys helping customers and keeping the service process moving, we’d like to hear from you. Apply today to join Murgado Ford of Chicago as a Service Advisor. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.