SPA Receptionist - Russian Speaker

Sofitel Al Hamra Beach Resort We're looking for a warm, professional SPA Receptionist to join our wellness team in Ras Al-Khaimah, United Arab Emirates. This is an excellent opportunity for someone who is passionate about the spa and wellness industry and thrives in a customer-focused environment. You will be the first point of contact for our guests, delivering exceptional service while managing all aspects of spa operations with efficiency and enthusiasm. - Serve as the primary point of contact for all spa inquiries, bookings, and reservations from direct clients and partner hotels - Process and manage spa day bookings and residential spa break reservations with accuracy and attention to detail - Respond promptly to all customer inquiries via phone, email, and in-person, ensuring a warm and professional experience - Maintain comprehensive and organized records of all spa bookings, client preferences, and administrative documentation - Proactively follow up on provisional bookings to confirm reservations and maximize occupancy - Support the spa reception team to ensure consistent, high-quality customer service throughout all operations - Coordinate scheduling and communicate treatment details to spa therapists and staff members - Handle customer concerns and complaints with empathy and resolve issues efficiently - Manage spa inventory records and assist with administrative tasks as needed - Assist with spa treatments when required to support team operations - Work collaboratively with hotel partners and external agents to facilitate group bookings and special events - Previous experience in a spa, wellness, or hospitality reception role is advantageous - Background or knowledge in beauty or wellness treatments is preferred - Excellent interpersonal and communication skills, both written and verbal - Strong organizational abilities with the capacity to manage multiple tasks and meet deadlines - Proficiency with computer systems, booking software, and Microsoft Office applications - Ability to remain calm and professional while working under pressure - Exceptional customer service orientation with a genuine passion for guest satisfaction - Strong time management and prioritization skills - Problem-solving mindset with the ability to make decisive decisions - Flexibility to work weekends and adapt to changing schedules as part of the rotation - Professional appearance and demeanor - Must speak Russian language - Ability to work collaboratively within a team environment - Valid work authorization for the United Arab Emirates