Network Support Engineer

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group. - Respond to incidents 24x7 base on rotational standby schedule with attention to SLA - Provide at least level 2 to 3 technical support to Network and Security as primary and Cisco Unified Communication support - Level 2 Technical Support for Cisco and Alcatel/Aruba wired and wireless network solutions - Perform network troubleshooting and optimization - Acting as 2nd level technical escalation support from level 1 engineers - Manage and support Cisco FTD, Check Point, and Palo Alto Next generation firewalls - Able to implement and understand security policies, access controls, and threat prevention measures - Conduct security assessments and vulnerability management - Monitor security events and respond to incidents - Support Cisco Unified Communications infrastructure - Assist with voice and video collaboration solutions - Troubleshoot UC-related network issues - HPE-Aruba: Enterprise switching operations, AOS-CX - Cisco Catalyst Switches - Ability to use and leverage on available AI tools to improve work efficiency - Must be AI savvy and contribute ideas in AI agent development - Primary Certification: HPE-Aruba Professional (ACP / ACSP equivalent): Mid-level credentials for designing, deploying, and managing complex wired, wireless, and switching environments (such as AOS-CX or campus access) - Secondary Cisco Certifications, Check Point or Palo Alto We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. Together, we make the extraordinary happen. Learn more about us at ncs.co and visit our LinkedIn career site. Scam Alert We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources. Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.