Client Services Representative (Maternity Leave Cover) - VRH Dandenong

Veterinary Referral Hospital Dandenong Client Services Representative Part-time (28hrs/week) | 6 month Maternity Leave Contract | Commencing January 2027 Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a Client Services Representative to join our team. In this role you’ll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners -particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times. Key Responsibilities - Act as the first point of contact for all client interactions, both in person and over the phone - Manage a multi-line switchboard, including handling high volumes of calls efficiently - Triage and respond appropriately to emergency patient enquiries, escalating when required - Coordinate appointments, inquiries, and client communications - Maintain accurate client records and documentation - Provide clear information on services, pricing, and hospital policies - Liaise with veterinary staff to support seamless patient care - Process payments and handle basic financial transactions - Ensure the reception area is clean, organised, and welcoming - Assist with general administrative tasks as required About You - Previous experience in a client service role (veterinary or healthcare experience highly regarded) - Confident managing a busy switchboard and high call volumes - Ability to remain calm and composed in stressful or emergency situations - Strong communication and interpersonal skills - A team player who can also work independently when required - Excellent organisational and multitasking abilities - Passion for animals and commitment to excellent customer service - Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings) Apply Today!