IT Specialist

We’re looking for an experienced System Administrator to join our team in Kuala Lumpur. If you enjoy solving technical challenges, supporting users, and working in a dynamic environment — we’d love to hear from you. We offer the option to start remotely, with relocation after successfully completing the trial period. Responsibilities - Manage tickets and prioritize tasks to ensure timely resolution - Provide user support (office and remote) by troubleshooting and resolving technical issues - Perform regular system and application updates - Handle procurement of IT equipment and conduct audits to ensure compliance with company standards - Maintain office equipment and provide ongoing user support - Monitor and manage backup systems, antivirus software, and other security tools - Utilize network diagnostic programs to identify and resolve connectivity issues - Implement and maintain network security measures, including firewall configuration, VPN setup, and intrusion detection systems Requirements - 4+ years of hands-on commercial experience as a System Administrator with MacOS - Experience in supporting VoIP - Hands-on experience with collaboration tools such as Mattermost and Slack - Strong knowledge of backup systems and antivirus solutions - Familiarity with network diagnostic and monitoring tools - Proficiency in mail software (e.g., Outlook, GMail, or similar) - Experience in managing and maintaining office hardware and IT equipment - Solid understanding of network security concepts and best practices - Ability to work independently, prioritize tasks effectively, and provide excellent user support - Strong English proficiency is required Will be a plus - Experience with Atlassian products, CRM, and HRM systems - Linux administration knowledge We offer - 16 paid vacation days per year - 14 paid sick leave days per year - 11 days public holidays - Medical insurance - Dental expenses reimbursement - Parking and commuting reimbursement - Professional education budget - Language learning budget - Wellness budget (gym membership, sports gear and related expenses)