Customer Success Manager

About the company Our client is a fast-growing technology company. The role Raydar is recruiting for this role on behalf of our client. Serve as a post-sale partner to customer legal departments, guiding them through setup, adoption and ongoing value from a software product. The role draws on legal operations knowledge and customer success work, with some training, teaching and travel. What you'll do - Run onboarding and enablement for customers after the sale so their teams adopt the product well. - Identify customer challenges and shape tailored projects and workflows that strengthen their operations. - Expand existing accounts by demonstrating ongoing value and deepening relationships. - Teach courses and present at conferences to educate customers on features and good practice. - Work with sales and product colleagues to pass customer insights back into planning. Requirements What we're looking for - At least four years in a legal-adjacent advisory or operations field; a law degree is not required. - A solid grasp of how in-house legal teams work, including their processes and pain points. - Consulting or advisory experience, with a track record of managing projects and presenting recommendations to clients. - Excellent communication skills, with comfort presenting, teaching and building customer relationships. - Genuine interest in AI tools and willingness to travel about 25% of the time. - Experience owning implementations from kickoff to go-live, or running 10 or more implementations at once. - Prior work supporting a legal function in a support, advisory or coordinating capacity. - Familiarity with how in-house legal departments operate. - A strong understanding of legal processes and operations. - Willingness to take part in teaching and training activities. - A background from a top-tier school. Benefits Compensation and benefits - Base salary: USD 150,000 to 200,000 per year - Equity - Medical, dental and vision coverage - Life and disability insurance - Retirement plan - Parental leave - Paid time off and sick days - Company holidays - Performance bonus - Relocation support Location and work model - Remote (US) - Full-time