Receivables Support Representative

Receivables Support Representative – Collections & Billing | Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring a Receivables Support Representative to support accounts receivable, collections, billing investigations, and customer account resolution. This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups. You’ll work directly with customers to resolve past-due balances, invoice discrepancies, payment issues, and account setup concerns, while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution. This is not a passive collections role. You’ll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience. What You’ll Own Accounts Receivable & Collections - Conduct outbound collections calls and email follow-ups on past-due accounts - Secure payments, payment commitments, and account resolutions - Maintain consistent follow-up until outstanding issues are resolved - Track payment commitments, customer responses, and account activity - Identify opportunities to enroll eligible customers in auto-pay - Help reduce delinquency and aging accounts through proactive outreach Billing Investigation & Salesforce Case Management - Investigate billing disputes, invoice discrepancies, and account setup issues - Identify root causes of invoicing problems and coordinate necessary corrections - Open, manage, update, and close cases in Salesforce - Maintain detailed records of customer interactions, resolutions, and next steps - Confirm customer understanding and satisfaction before closing cases - Escalate complex issues when needed while maintaining ownership of follow-through Customer Communication & Coordination - Communicate confidently and professionally with customers by phone and email - Provide proactive updates on billing investigations, payments, and account status - Coordinate with billing, operations, installation, and service teams to resolve issues - Help prevent unnecessary escalations through timely communication and follow-up - Maintain a customer-first approach while protecting company revenue Documentation & Process Improvement - Maintain accurate, complete, and audit-ready Salesforce records - Identify recurring billing and collections issues - Support SOP creation and workflow documentation - Surface recurring trends and potential solutions during team reviews - Contribute to improvements in collections efficiency and billing accuracy What Makes You a Great Fit - You are persistent and comfortable following up until an issue is resolved - You balance urgency with professionalism and empathy - You are highly organized and disciplined with documentation - You proactively investigate problems rather than waiting for direction - You communicate clearly with customers and cross-functional teams - You thrive in structured, fast-paced, and execution-focused environments Required Experience & Skills - Experience in accounts receivable, collections, billing support, or customer account management - Experience handling high-volume customer communication by phone and email - Experience with Salesforce or a similar CRM/case management system - Strong attention to detail and organizational skills - Strong written and verbal English communication skills - Ability to independently investigate billing and payment issues - Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously Preferred Experience - Experience in a structured accounts receivable or collections environment - Background supporting service, operations, or installation-based businesses - Experience improving auto-pay adoption or reducing delinquency - Familiarity with root-cause analysis and operational process improvement - Experience creating SOPs or documenting recurring workflows What a Typical Day Looks Like Your day will center around collections execution, billing investigations, and customer follow-through. You may: - Make outbound collections calls and send payment follow-ups - Investigate invoice discrepancies and account setup issues - Open, manage, and update Salesforce cases - Coordinate internally to remove billing obstacles - Track payment commitments and customer responses - Help eligible customers enroll in auto-pay - Document customer interactions and resolutions - Identify recurring issues and recommend process improvements In short: you’ll help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed throughout the process. Key Metrics for Success Success in this role will be measured through: - Daily collections activity and follow-up completion - Collections secured and payment commitments obtained - Reduction in aging balances and delinquency - Auto-pay conversion - Billing case resolution accuracy and speed - Salesforce documentation accuracy and completeness - Reduction in long-open receivables cases - Timeliness of customer and internal communication - Reduction in avoidable escalations Interview Process - Initial Screening Call - One-Way Video Interview via Spark Hire - Video Interview with Pavago Recruiter - Client Interview - Offer & Onboarding