Sales Executive

Company Overview LetsHost has been in business serving the Irish domain and hosting market since 2005 and after its continued success it became part of team.blue in 2019, a leading digital enabler for companies and entrepreneurs. As part of team.blue, we serve over 3.3 million customers in Europe and have more than 4,000 experts to support them. Our goal is to shape technology and to empower businesses with innovative digital services. Come as you are Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. Sustainability At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here. Welcome to our journey. Why choose LetsHost? We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with: A diverse and inclusive culture Access to flexible working opportunities A relaxed, collaborative atmosphere Motivational, coach-style leadership What we do We make succeeding online as easy as it can be for our customers. We: Provide award-winning IT services Keep our products accessible and competitive Offer a diverse range of products to allow customers to grow Are customer-obsessed, offering multi-channel exceptional support Company Values The five characteristics that drive our behaviours and the heart of our business culture; We put our customers at the heart of everything we do We’re stronger together and we trust each other to do the right thing We tell it like it is, and keep doors and mind open We treat each other with respect and regard We’re always thinking ’what’s next?’ Company Benefits Company healthcare scheme Pension Competitive holiday entitlement Company enhanced sick pay Employee Referral Scheme Remote working options available on completion of training Cycle to work scheme Job Description As a Sales Executive, you will be leading the entire business sales cycle. You will be engaging closely with IE Registry to upsell new domains and increase product engagement. You will be supported, in being pro-active on making retention calls to customers who are at risk for a non-renewal. The individual leading the role will work alongside the existing sales team to process inbound sales by phone, email and will be required to skilfully use ongoing sales strategies. Along with being an important part of the sales team you will have the opportunity to work closely with our Support Department to promote positive customer relationships by providing the best customer service with their orders. Being an important asset to the team your support, skills and experience will be extended towards our larger Accounts/Billing Department team in times of work overflow and employee absences. The support extended to the department will be to cover any customer queries (ticket) and phone calls (inbound/outbound). Key Responsibilities Making outbound calls to customers based on product profile and project-based lists. Process inbound sales opportunities by phone and email Pro-actively attempt retention calls to customers at risk of non-renewal Upsell existing customers at point of service renewal Process overflow/cover for inbound billing queries by phone and email Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience Required Skills & Experience Strong IT skills including with Internet technologies Commendable Sales experience, preferably at Supervisor level or higher Resilient with the ability to problem solve Sound knowledge of Microsoft Word, Excel and Outlook at an intermediate level Clear written and verbal communication skills Maintain and elevate the company’s reputation for strict ethics while performing all responsibilities Key Competencies Delivering business results Teamwork Negotiation skills Personal accountability Solutions oriented Self-Motivation Customer focus Attention to detail Working Hours The normal hours of the business are 8:30am to 5:30pm, Monday to Friday. Monday/Wednesday/Thursday/Friday working hours are 9am to 5:30pm. Tuesday working hours are 8:30am to 5pm. For the first two months, training will be provided on a full-time basis from our offices in Galway. Following initial training, we will offer hybrid working with this role, 2 days in the office (Tuesday and Wednesday) and the rest of the 3 days (Monday, Thursday and Friday) working from home. Right To Work At any stage please be prepared to provide proof of eligibility to work in Ireland. Unfortunately, we are unable to support Sponsorship Visas or relocation packages. #LI-CL1