Program Assistant (Administrative)

"Serving our community with acceptance, compassion and respect" ABOUT CASCADE: Cascade Community Healthcare (CCH) has been providing treatment services to Lewis County and surrounding areas for more than 50 years. Our mission is to provide our clients with compassionate and encouraging counseling leading to a renewed sense of hope and the ability to make positive changes and live more satisfying lives. Cascade currently has six treatment locations in Lewis County. We are looking for a Program Assistant to join our Assertive Community Treatment (ACT) Team; this is an administrative role. The Program Assistant for the ACT Team performs a variety of complex clerical and administrative duties with minimal supervision. Responsibilities may include coordinating communication between team and clients, assisting clients, families, and other agencies in getting answers to questions, maintaining client confidentiality, and providing clerical support to clinical and medical staff as assigned. SCHEDULE: Monday - Friday 8am - 5pm PAY SCALE: $18.30 - $22.31 per hour, DOE WHAT YOU NEED TO GET THE JOB DONE: - Administrative experience in medical, mental health or social services field strongly preferred. - Must be able to pass WA State Patrol background check. A national background check may be required if haven’t lived in WA State consecutively the last three years. - Must have current nonrestricted driver’s license and must be able to legally operate a motor vehicle. - Must have satisfactory driving record. - Excellent clerical and/or administrative skills. - Demonstrated organizational skills and the ability to multitask within a fast-paced environment. - Excellent communication skills, written and verbal. - General computer proficiency, including the ability to utilize electronic medical record systems and accurate typing and word processing skills. - Must be able to represent the agency in a positive and professional manner. WHAT YOU'LL DO: - Provide excellent customer service to clients, staff, and guests. - Direct clients or guests to the appropriate person or department. - Answer calls, schedule client appointments, data entry, and filing. - Maintain ACT client log, coordinate and track client appointments and clinician schedules. - Coordinate and check out ACT vehicles to clinicians. - Record data for fidelity reviews. - Distribute incoming mail, prepare, and send outgoing mail. - Enter and extract client data as required from Electronic Health Record. - Coordinate CSU placements by utilizing the CSU admit workflow. - Coordinate Care with other medical and/or behavioral health agencies. - Fulfill medical records requests according to agency policies and procedures. - Verify client insurance/Medicaid eligibility. WHAT YOU'LL LOVE ABOUT US: - Cascade is an eligible employer for the Public Service Loan Forgiveness (PSLF) Program. - Meaningful work. The services we provide have a big impact and it makes what we do count. - Self-Care, time away from work. Start off with 13 hours of paid time off (PTO) earned monthly, and 11 paid holidays plus 16 hours of personal holiday. Pro-rated based on FTE. PTO and Personal Holiday are available after 90-days of employment. - 2026 Company Paid Employee Benefits: Medical, Dental, Vision, AllyHealth, EAP, Life insurance and AD&D, Long Term Disability, and Supplemental Benefits (Critical Illness, Hospital Indemnity, and Accident Insurance), subject to plan terms. Medical benefits will be effective the first of the month following date of hire. (0.5FTE not eligible for Medical, eligible for all other benefits). - Voluntary Benefits: Supplemental Term Life Insurance, Supplemental Legal Care, Fraud & Identity Protection, HSA, FSA, Dependent Care FSA, Limited Purpose FSA, and Pet insurance, subject to plan terms. - Preparing for your Future. 401(k), after 6-months of employment Cascade contributes 5% of your gross earnings monthly. No match required. - Cascade reimburses the cost of Department of Health licensure renewals and other certification renewals that are required for you to do your job (DEA, CPR/BLS, etc.). If you're interested in this position, please submit your resume. No phone calls please.