Associate Staff Engineer (AEM Development)

👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Requirements - Experience : 4+ years - Experience in Adobe Experience Manager (AEM) development, production support, and troubleshooting. - Strong hands-on experience with Adobe Experience Manager 6.5 and/or AEM as a Cloud Service. - Good understanding of AEM Sites, Sling Models, OSGi Framework, Apache Sling, JCR Repository, and HTL/Sightly. - Experience developing and maintaining AEM components, templates, dialogs, workflows, and OSGi services. - Strong Java development skills with experience in JavaScript, REST APIs, and JSON. - Experience working with Editable Templates, Content Fragments, and Experience Fragments. - Good understanding of AEM architecture, repository structure, and application configuration. - Hands-on experience in L2 and L3 production support, incident management, application troubleshooting, and bug fixing. - Strong debugging and analytical skills, including log analysis, root cause investigation, and RCA preparation. - Experience managing production incidents and resolving issues within defined SLAs. - Experience troubleshooting third-party integrations and API connectivity issues. - Knowledge of application performance tuning, monitoring, and optimization. - Experience with Maven, Git, and software development best practices. - Understanding of CI/CD pipelines and deployment tools such as Jenkins, GitHub Actions, or Azure DevOps. - Exposure to AEM Cloud Service and cloud-based application environments. - Ability to collaborate effectively with business users, content authors, developers, support teams, and external vendors. - Strong communication, analytical, and problem-solving skills, with the ability to work independently in a production support environment. - Willingness to work in the US time zone shift from 8:30 PM IST to 5:30 AM IST. - Flexibility to work in a hybrid or location-flexible arrangement. - Familiarity with Docker and exposure to AWS or Azure cloud environments would be an added advantage. Responsibilities - Provide Level 2 and Level 3 production support for enterprise Adobe Experience Manager (AEM) applications, ensuring platform stability and availability. - Monitor AEM production environments and proactively identify and resolve application, content, authoring, publishing, and configuration-related issues. - Perform advanced troubleshooting, log analysis, debugging, and root cause identification for complex production incidents. - Manage incidents, service requests, bug fixes, and support tickets within agreed SLAs. - Coordinate with business users, content authors, and cross-functional support teams to ensure timely issue resolution. - Support deployments, releases, environment validations, and production changes. - Perform code-level debugging and resolve complex defects involving AEM components, templates, workflows, services, and integrations. - Conduct Root Cause Analysis (RCA) and implement permanent fixes and preventive solutions for recurring issues. - Manage and troubleshoot integrations with third-party platforms and REST APIs. - Collaborate with Adobe Support for product-related issues, technical investigations, and escalations. - Design, develop, enhance, and maintain AEM components, templates, dialogs, workflows, and services. - Develop scalable and reusable AEM solutions using Sling Models, Servlets, OSGi Services, HTL (Sightly), and JCR. - Work on AEM Sites, Editable Templates, Content Fragments, Experience Fragments, and AEM Workflows. - Perform code reviews and ensure adherence to development standards, performance requirements, and security best practices. - Support performance tuning, application monitoring, platform stability, and scalability initiatives. - Contribute to AEM Cloud Service adoption, CI/CD implementation, and DevOps initiatives. - Participate in technical design discussions, platform enhancements, and modernization activities. - Maintain knowledge base articles, operational documentation, and technical support guidelines. - Participate in on-call support and major incident management activities as required. Bachelor’s or master’s degree in computer science, Information Technology, or a related field.