Security Assistant

This position is located within the Department of Veterans Affairs (VA), Office of Security & Preparedness (OSP), VA Police Service. The position monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical, or other emergency services. The work includes various police operations duties involving different and unrelated processes and methods. The position is primarily responsible for addressing alarms & monitoring computers for video surveillance. Major duties: Duties include the following: Performs alarm and access monitoring; traces access patterns; programs; assigns or removes user permissions; updates databases; remotely opens and secures doors during routine and emergency operations; and generates a variety of reports as needed. Assesses on-scene behavior and determines when it is appropriate to dispatch law enforcement or other personnel to investigate. Responsible for responding to alarm systems monitoring fire, access, intrusion, duress/panic, medical emergencies, psychiatric emergencies, medical assist teams, etc., and the emergency digital paging system. Implements policies, procedures, and methods for identifying and protecting information, personnel, property, facilities, operations, or material. Performs administrative (non-criminal) investigations of lost keys, passes, and PIV cards to rapidly assess and document compromised access to VA property and terminate off-access permissions. The position monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical, or other emergency services. Determines the nature and location of the emergency; prioritizes events and commits police resources appropriately; determines what notifications are necessary based upon event type, makes such notifications, and coordinates follow-up communications. Receives and processes emergency calls, maintains contact with law enforcement units on assignment, maintains the status and location of Police Officers, and coordinates communication between agencies as needed. Receives and compiles information from various sources related to police and emergency incidents, taking appropriate actions regarding intrusion, duress, and holdup alarms. Directs response and/or modifies the responsible personnel depending on the type of incident or request. Operates a variety of communications and security equipment, such as computers, multi-frequency radios, multi-line telephone systems, and other related peripherals. Operates a variety of communications equipment, telephones, and computer systems to support both routine and emergency operations. Performs system checks on a variety of equipment used in the dispatch center. Troubleshoots systems when problems arise and resolves issues whenever possible. Conducts equipment inventories and completes records and other logs. Performs monthly alarm checks and submits reports documenting the operational status of each circuit tested. Enters, updates, and retrieves information from a variety of computer systems and sensitive databases. Uses the state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations. Queries for items such as criminal histories, arrest warrants, driver's records, vehicle registrations, stolen property, firearms, etc. Uses the VA Police Software to research information, complete reports and logs, vehicle registrations, etc. Compiles and prepares reports related to events occurring in the operation of the police control center for the dissemination of the completed products to various management officials. Generates police reports for routine, noncriminal cases such as lost property, missing patients, etc. Processes Courtesy Violations Notices (CVN) and US District Court Violation Notices (USDCVN) in accordance with established policies. Gathers information and completes reports when local incidents rise to the level requiring notification to the VA Integrated Operations Center. Performs other duties as assigned. Work Schedule: Determined by leadership Virtual: This is not a virtual position. Position Description/PD#: Security Assistant/PD00220A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/05/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Knowledge of security or law enforcement objectives and programs; 2) Performing support tasks related to law enforcement and security administration; 3) Monitor and respond to physical alarm systems and security cameras; 4) Watch and direct responses to security and life safety communications; 5) Observe computers for video surveillance; and 6) Maintain reports and logs. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Possess equivalent combinations of successfully completed post high school education and experience may be used to meet total qualification requirements. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. Physical: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.