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Responsibilities / Tasks
- Perform troubleshooting, installation, maintenance, remote support, and repair activities for GEA automation systems and related equipment.
- Supervise and support installation and commissioning activities, including I/O testing, PLC software modifications, process optimization, product trials, and CIP testing for liquid and powder processing applications.
- Execute commissioning, start-up, preventive maintenance, troubleshooting, and field service activities across the Middle East region as required.
- Support automation upgrade and modernization projects by preparing technical proposals and providing installation and commissioning assistance.
- Coordinate with external control panel and skid manufacturers to facilitate repairs, upgrades, modifications, and new automation implementations on GEA equipment.
- Collaborate with internal and external stakeholders to resolve technical issues efficiently, utilizing the escalation process when required.
- Manage customer claims and service-related follow-up activities to ensure timely resolution.
- Maintain accurate and up-to-date service documentation, including service reports, maintenance records, customer visit reports, and internal administrative requirements.
- Communicate proactively with customers to provide updates, ensure effective issue resolution, and maintain a high level of customer satisfaction.
- Advise customers on equipment performance, asset maintenance strategies, operational best practices, and lifecycle management.
- Prepare recommended spare parts lists and actively support spare parts identification and sales opportunities.
- Ensure full compliance with GEA and customer health, safety, environmental, and quality standards while executing all service activities.
- Identify aftermarket business opportunities, including spare parts, upgrades, modernization projects, digital solutions, service agreements, and other service offerings.
- Actively support the company's digitalization initiatives, particularly in automation, remote services, connectivity, and Mission 2030 objectives.
- Collaborate closely with regional and global engineering teams to support technical problem-solving, knowledge sharing, and continuous improvement initiatives.
- Travel extensively throughout the Middle East region to support customer requirements and business objectives.
Your Profile / Qualifications
- Bachelor's Degree in Automation Engineering, Electrical Engineering, Mechatronics Engineering, or a related discipline.
- Minimum 3-5 years of experience in industrial automation, commissioning, or field service engineering.
- Strong knowledge of PLC, HMI, SCADA systems, industrial communication networks, and process control systems.
- Experience in food, dairy, beverage, pharmaceutical, chemical, or process industries is preferred.
- Ability to read and interpret electrical drawings, control schematics, and P&IDs.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer-facing capabilities.
- Fluent in English; additional regional languages are an advantage.
Did we spark your interest?
Then please click apply above to access our guided application process.