Technical Support Specialist

The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include: The vacancy assumes a shift work schedule. Shifts are from 8 a.m. to 16 p.m., from 16 a.m. to 24 p.m. from 24 a.m. to 8 а.m. Job Requirements: - Proficiency in using PC. Ideally after QA courses - Background in Data Support (Tier 1+2); Tier 3 is an advantage. - Strong troubleshooting and problem-solving skills. - Excellent service orientation and communication skills. - English level at least B2. - Ability to work independently and as part of a team. Key Responsibilities: Problem Resolution: - Identify potential production issues and implement proactive solutions. - Troubleshoot technical issues and collaborate with teams to ensure resolution. Customer Support: - Provide prompt technical support to end-users - Collaborate with R&D and product management to resolve client issues. Production Coordination: - Develop and manage production schedules. - Adjust schedules as needed to accommodate changes or delays. Stakeholder Communication: - Serve as the primary liaison between teams to ensure clear communication. - Notify stakeholders and clients of any delays or issues. Відгукнутись на вакансію