Junior Customer success manager

Lovat is looking for a Support Manager (no experience required)! About Lappa: Lappa provides comprehensive tax management solutions through a cutting-edge software platform. We empower businesses to navigate the complexities of tax management effortlessly, ensuring compliance, efficiency, and sustained success. About the Role: This is a full-time remote opportunity for an enthusiastic individual to join our growing support team. As a Support Manager, you will: - Provide exceptional support to our clients, addressing inquiries and resolving issues promptly. - Maintain and nurture relationships with existing clients to ensure their ongoing satisfaction. - Collaborate with the sales team to identify opportunities for enhancing client experience and retention. Analyze client feedback and support data to inform improvements in our services and platform. Qualifications: - Excellent communication and interpersonal skills (written and verbal). - Strong organizational skills and attention to detail. - A passion for learning and a willingness to grow. - Advanced or Upper Intermediate level of English and Russian language. Ability to work independently and as part of a team. Bonus points: - Experience in customer support or a related field (a plus, not mandatory). Fluency in Italian, French, or German (a valuable asset). We offer: - A supportive and collaborative work environment. - Opportunity to learn from experienced professionals. Competitive salary and benefits package. Monthly Base Salary: - First Month: 750 EUR Third Month: raise of 100-150 EUR gross is possible (dependent on client satisfaction and support metrics) If you are a highly motivated individual with a passion for helping others, we encourage you to apply! We look forward to hearing from you!