Analyst 1 - Revenue Assurance

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary This entry-level role supports the Revenue Analytics and Operations team in protecting billing accuracy, revenue integrity, and customer experience. The role reviews and resolves routine customer account, order, and billing-related issues by following established procedures and guidance; supports the review of reports and accuracy results to identify discrepancies; and completes corrective actions in alignment with company policies and controls. Responsibilities also include maintaining accurate documentation and supporting team efforts to improve processes and procedures. Success requires attention to detail, basic analytical and problem-solving skills, a willingness to learn, and the ability to complete assigned work accurately and within established expectations. Works with close supervision and guidance and is accountable for individual results and contributions to team performance. Job Description Core Responsibilities - Reviews and resolves assigned routine customer account, order, and billing-related tickets accurately and within established turnaround expectations, escalating complex, unusual, or unresolved issues for guidance. - Validates account, order, and billing data for accuracy and alignment with established company policies, controls, procedures, and documented work instructions. - Supports the review of revenue and billing reports to identify variances, discrepancies, and items requiring follow-up. - Performs routine error resolution by accurately correcting billing codes, account information, or related data in accordance with established procedures. - Uses established problem-solving steps to research assigned issues, document findings, and determine when escalation is needed. - Maintains complete and accurate documentation, reporting, and tracking for assigned issues, corrective actions, and follow-up activities. - Manages assigned tickets and monitors work queues for aging items or recurring issues, escalating concerns as appropriate. - Identifies instances in which established processes may not have been followed and raises them to the appropriate team member or manager. - Shares observations and suggestions that may improve resolution speed, data quality, operational efficiency, or process consistency. - Communicates status, findings, and actions clearly to team members, management, and business partners. - Supports reporting needs, team initiatives, and special projects as assigned. - Manages assigned workload with guidance and consistently works toward established quality, productivity, and performance expectations. - Maintains regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedules, and overtime as necessary. - Performs other duties and responsibilities as assigned. Skills and Experience - Basic analytical and problem-solving skills, with the ability to review information, identify discrepancies, and follow established steps to resolve routine issues. - Strong attention to detail when reviewing accounts, billing, tickets, and reporting data. - Ability to organize and manage assigned work within established quality, productivity, and turnaround expectations. - Clear written, verbal, and documentation skills, with the ability to communicate status and findings and maintain accurate records and tracking information. - Ability to follow established policies, controls, procedures, and work instructions and seek guidance when an issue falls outside standard processes. - Ability to work with close supervision, accept coaching and feedback, and collaborate effectively with team members and cross-functional partners. - Basic working knowledge of Microsoft Office applications, particularly Excel, PowerPoint, and Word, or the ability to learn them quickly. Preferred Qualification - Knowledge of CSG and/or Amdocs, or related experience working with customer billing systems. Employees at All Levels Are Expected To - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team - make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Respect and promote inclusion and diversity. - Do what's right for each other, our customers, investors, and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 0-2 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.