Practice Assistant II

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Be the Welcoming Face of Patient Care Are you organized, friendly, and ready to make a difference every day? Join our practice team and help patients feel welcome from their first phone call to check-out. Working under general supervision, you'll keep our office running smoothly by handling scheduling, check-in, check-out, and other key administrative tasks. What You'll Do • Greet and assist patients, and support check-in and check-out • Answer phones, help callers with routine questions, and schedule appointments • Manage appointment records and print daily schedules • Handle messages about prior authorizations, prescription refills, test results, and provider questions • Process billing forms, scan documents into Epic, and accept co-payments as needed • Request medical records and lab results, and keep patient files organized • Open and distribute mail and faxes, and type forms, records, schedules, and memos • Serve as an Epic Super User for scheduling, registration, and billing, and help train teammates Why You'll Love It • Meaningful impact: Shape the patient experience every day • Epic training provided: Build valuable, in-demand skills on the job • Room to grow: Take on advanced work, such as surgical scheduling and schedule management, as your skills develop • Team support: Work closely with providers and colleagues in a fast-paced clinical setting Actual job duties may vary by department. Qualifications What you Bring - Bilingual in English and Spanish (required) - High school diploma or GED - At least 1 year of applicable work experience - Additional office systems training or post-high school education (preferred) - Intermediate typing/data entry and strong computer skills - Intermediate knowledge of medical terminology, insurance types, referrals, and registration/fiscal information - A professional, courteous, and clear communication style – verbal and written - Strong organization and multitasking skills, with knowledge of practice operations and compliance requirements Why You'll Love It Here - Put your language skills to work helping patients navigate their care - Be a valued member of a collaborative, patient-focused team - Build your healthcare experience and grow your career with us Ready to make a difference? Apply today! Additional Job Details (if applicable) At a Glance - Pay: Starting at $20.00/hour, with increases based on years of experience - Schedule: Monday–Friday, 9:00am–5:30pm, onsite - Benefits: Medical, dental, vision, 403(b) with match, discounted MBTA pass, and tuition reimbursement - Location: 301 South Huntington Street, Jamica Plain (Mount Pleasant Home) Remote Type Hybrid Work Location 301 South Huntington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.