Japanese Player support Tier 2

Side international Japan is looking for a Senior player support representatitive (Tier 2) who will be supporting our Client's game. In this role you will: - Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. - Perform (JP) language translation and proofreading where necessary. - Respond and support players issues and/or feedback via email/form from the support sites, including but not limited to account recovery, bug reports, technical issues and more. - Business hours: 10:00-19:00 - Work Days: 5 Days/Week (Including Weekends & Public Holidays) - Working Condition: Onsite - Location: Yotsuya or Otsuka office *This position is only for applicants residing in Japan with a valid working visa Requirements - Native-level Japanese reading and writing skills. - Strong passion for the video game industry. - Excellent teamwork and collaboration skills. - Previous experience in customer service, gaming support, travel support, help desk, technical support, or other email-based contact center environments. (6 months~2 years) - Ability to deliver exceptional customer support via email and chat. - Ability to understand player needs from a gamer's perspective. - Ability to analyze information accurately and resolve issues efficiently while adhering to established guidelines. Nice to Have - Business-level English proficiency and Japanese Proficiency (Reading and Writing) - Strong logical thinking skills. - Team Lead or people management experience. Benefits What we offer: - Collaborating with people creating innovative interactive entertainment. - Dynamic and entrepreneurial culture. - Video games focused environment. - Contract Employee*Permanent employee promotion is available. - Trial period: 3 months / No change in conditions. - Up to 50,000 yen transportation reimbursement. Who we are: Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. Experience our side of life. For more information, visit www.side.inc.