Customer Support Associate – Polish & English | Telecom Project

Sutherland is a global leader in Customer Experience Management, operating in 60 countries and supporting customers in 17 languages. In Bulgaria, our 2,000+ employees work from Sofia, Varna, Burgas, and remotely. About the Role Join our team supporting customers of a leading international telecommunications provider. You’ll provide inbound customer support via phone, helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries. No sales or upselling — your focus is on solving customer issues and delivering a great experience. What You’ll Do - Handle customer inquiries through voice and non-voice channels - Resolve service-related issues and aim for first-contact resolution - Provide clear, professional, and empathetic support - Accurately document customer interactions - Follow established processes and procedures What We’re Looking For Must-have: - Polish – C1 - English – B2 - Undergraduate, graduate, postgraduate education or equivalent - Strong communication and computer skills - Availability to work on shifts Monday–Saturday, 09:00–18:00 Nice to have: - Customer service, BPO, or telecommunications experience - Experience with CRM/ticketing systems - Strong problem-solving and customer-focused mindset What We Offer - Competitive salary + performance bonus - Additional health insurance - Food vouchers - Paid training and onboarding - Relocation support for eligible candidates moving to Sofia - Ongoing learning and career development - International and supportive work environment Work model: Onsite – Sofia Working hours shifts : Monday–Saturday, 10:00–19:00 Channels: Voice & mail