Guest Operations Associate

ABOUT THE ROLE Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world experience into clear, scalable processes. WHAT YOU'LL DO - Support guests throughout their journey, from booking inquiries through check-out, making informed decisions with AI support. - Coordinate tasks and priorities across remote teams, customers, and external service providers. - Identify recurring issues, process inefficiencies, and opportunities for automation. - Build and improve operational processes based on guest cases and day-to-day learnings. WHAT WE'RE LOOKING FOR - Native German proficiency and English proficiency at C1 level or higher. - A completed university degree in business administration, communications, economics, or a related field. - Experience in guest operations, customer service, hospitality operations, short-term rentals, or property operations, including handling guest inquiries, bookings, check-ins, or check-outs. - Experience coordinating multiple stakeholders and managing operational priorities under time pressure. - A structured, analytical approach, sound independent judgment, and strong communication skills. - Experience recognizing process improvement or automation opportunities across recurring workflows. COMPENSATION & BENEFITS Salary: €40,000 to €45,000 annually. Visa sponsorship is not available. LOCATION On-site in Berlin, Germany.