Product Support & Development Engineer

Location: Northern Ireland - Toomebridge Offices Seniority Level: Entry to Mid Employment Type: Full Time - Employed Workplace Type: Hybrid Working (3 days onsite / 2 days from home) | Monday to Friday Description: Are you passionate about engineering excellence and solving real-world challenges? Join a market-leading manufacturer at the forefront of heavy duty machinery. This is an exciting opportunity to influence the performance and reliability of industry-leading equipment, working closely with design, manufacturing, aftermarket, and customer teams to drive continuous product improvement and innovation. Key Responsibilities Support and enhance existing heavy duty machinery products Investigate field failures, warranty claims, and technical issues to identify root causes and implement corrective actions Drive product improvement, reliability enhancement, and cost reduction initiatives Manage Engineering Change Notices (ECNs) from concept through implementation Collaborate closely with Manufacturing, Purchasing, Quality, and Aftermarket teams to ensure effective product support Improve product safety, manufacturability, serviceability, and overall performance Provide technical support to customers, dealers, and service teams Develop and update engineering drawings, BOMs, and technical documentation Analyse product performance data and recommend design modifications Participate in design reviews, risk assessments, and validation activities Support new product introduction (NPI) and product lifecycle management activities Liaise with suppliers regarding component performance and technical improvements Assist with testing, troubleshooting, and validation of design changes Ensure compliance with relevant engineering standards and industry best practices Contribute to continuous improvement projects across engineering and operations Requirements Degree qualified in Mechanical Engineering or a related discipline. Minimum 3 years' post-graduate experience within heavy engineering industries. Experience supporting complex mechanical products in a manufacturing environment. Strong problem-solving and root cause analysis skills. Ability to work effectively across multiple departments and stakeholder groups. Experience using 3D CAD software, with CREO experience considered a distinct advantage. Strong communication and technical report-writing skills. What's on Offer? Competitive salary package. Hybrid working (2 days per week from home). Excellent benefits package. Long-term career progression opportunities. Exposure to globally recognised products and cutting-edge engineering projects. Collaborative and innovative engineering environment. If you enjoy solving complex engineering challenges, improving world-class products, and making a tangible impact on equipment used across the globe, we'd love to hear from you.